61–70 of 281 posts
Earlier quoted context omitted.
Still better than having to call
Or go in person, like many gym memberships.
I walked out before I became another victim.
Earlier quoted context omitted.
I’ve literally experienced (not with Uber, probably around 2010): 1: Account 2: Cancel 3: Call this number. 4: Call number. 5: Welcome to Customer Service press… … …press 9 to cancel. 6: We need to confirm who you are. Give birth date, etc. 7: Are you sure? 8: Agent gets on the line. 9: Why do you want to cancel? 10: We are offering you a discount to continue and not cancel, how about that? 11: Cancel 12: Are you sur…
>3: Call this number. For Uber? In the handful of times I've canceled uber one trials I've never seen this. It's always through the app. Not even the FTC complaint alleges this.
Earlier quoted context omitted.
Or go in person, like many gym memberships.
yes and have to do 2 months before end of plan, and they’ll still bill you for the next full month
Earlier quoted context omitted.
I’ve literally experienced (not with Uber, probably around 2010): 1: Account 2: Cancel 3: Call this number. 4: Call number. 5: Welcome to Customer Service press… … …press 9 to cancel. 6: We need to confirm who you are. Give birth date, etc. 7: Are you sure? 8: Agent gets on the line. 9: Why do you want to cancel? 10: We are offering you a discount to continue and not cancel, how about that? 11: Cancel 12: Are you sur…
Last time I tried to cancel a service (mobile phone, Three, in the UK) they offered me the service for 5£ (it's normally 20£ or more). I should (pretend to) cancel more often!
The latest dark pattern in all these apps is that they will mess up your order/ride and then "refund" you in the form of account credit. There's no way to actually get your money back. Trying to contact support results in an endless loop of help screens and chatbots. If you are able to figure out the magic combination of options that will get you to a support agent they will say "sure we will refund your money" but t…
Submit a credit card chargeback. They cannot charge you for a service not rendered
Earlier quoted context omitted.
I’ve literally experienced (not with Uber, probably around 2010): 1: Account 2: Cancel 3: Call this number. 4: Call number. 5: Welcome to Customer Service press… … …press 9 to cancel. 6: We need to confirm who you are. Give birth date, etc. 7: Are you sure? 8: Agent gets on the line. 9: Why do you want to cancel? 10: We are offering you a discount to continue and not cancel, how about that? 11: Cancel 12: Are you sur…
Last time I tried to cancel a service (mobile phone, Three, in the UK) they offered me the service for 5£ (it's normally 20£ or more). I should (pretend to) cancel more often!
I used to do this with the cable company but they seem to have gotten wise to it. Last time I tried in 2020 they basically told me to pound sand.
Fortunately I got fiber now and got to tell them to pound sand instead.
Earlier quoted context omitted.
I'd take that with a grain of salt. I've went through the process to cancel an uber one trial recently, and I would say it's not anywhere near "23 screens". Maybe the user in question got unlucky and got hit with all the A/B trials, and they're being super generous with what counts as a "screen", but the process was relatively painless.
I mean, in my case, I was literally forbidden from canceling. I got a screen saying I couldn’t cancel within 24 hours after the monthly renewal. Very clearly intended to combat “oh shit I need to cancel that one” when the charge shows up in hopes you forget again.
Earlier quoted context omitted.
Submit a credit card chargeback. They cannot charge you for a service not rendered
Then you can't use it anymore... that's kind of a problem when there's a duopoly in the rideshare space.
"CEO donors who gave $1 million include Sam Altman, head of OpenAI; Tim Cook, head of Apple; and Dara Khosrowshahi, head of Uber."[1]
[1] https://www.msn.com/en-us/news/politics/rich-people-and-corp...