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Ask HN: How do you communicate in a remote startup?

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61–70 of 290 posts

Re: Ask HN: How do you communicate in a remote startup?

#61
The most important thing to me about remote communication is making time for "coffee catchup" to chat about non-work things.

We literally sit down with a fresh coffee for 5mins just as we might when crossing paths in the office. Find common topics among colleagues to shoot the breeze - football, video games, cars, etc.

Soon you'll have cross-team relationships with people who might never work directly together.

Re: Ask HN: How do you communicate in a remote startup?

#62
post #51
post #30

Make conversations public by default. If you use Slack, make team channels, project channels, announcement channels etc. all public. Discourage 1:1 and private communication unless really necessary, especially for engineering topics. This single change will have an immense impact on overall company culture.

How to find comfort for and include characters that don't like the spotlight? At least not during early phase/brainstorming. I've worked with many great people that hate to handle things without their usual group first, and will stall until a reasonable approach can be presented. Which means creating shadow communication process - the more you push for "discouraging 1:1" the more they will hide. What your organisatio…

Core values are core values, and for better and worse, everything is not for everyone.

If all-communications-are-public is the company culture, then the company culture is also not to accommodate that alternative communication style.

Because any out of channel communications require multiple people to participate, not just the person who prefers it.

Re: Ask HN: How do you communicate in a remote startup?

#63
post #32

Earlier quoted context omitted.

I think you can read between the lines of the OC. They obviously meant social interactions in remote environments are inherently transactional. You never make a zoom call just to say hi to your coworker when your mouse moves past the icon, but you might say hi if you walk past their desk.

> but you might say hi if you walk past their desk No. I would never interrupt someone's flow for a "hi". What an insane take. Those like you, interrupting us for a "hi" and throwing us off a good thought process when you "walk by", is one of the main things which make us all want to work remotely, far from you, protected by a need to have a purpose for your "hi".

You sound like a joy to have as a coworker…

Again… read between the lines. Think a little bit into what i said. Think about it a little critically

There are important ad hoc interactions that you have in an office that you don’t when you’re remote.

I personally prefer remote, but recognize that it’s easier to collaborate in real time in person.

Re: Ask HN: How do you communicate in a remote startup?

#64
Regular group discussions (not standup) are important. My team meets 30-60 minutes four days a week to discuss technical details and long term strategy.

It plays two important roles

1. establish rapport between team members

2. gives known space for issues. Leads to Better balance of focus time and group convo

This is the most important meeting of the day. Create doc to people can add things to the agenda. Managers job is to keep the meeting relevant, efficient.

Outside of that. Devs encouraged to pair together separately for troubleshooting.

1:1s are critical early on. DO NOT CANCEL THEM. And keep them relevant

Re: Ask HN: How do you communicate in a remote startup?

#65
post #51
post #30

Make conversations public by default. If you use Slack, make team channels, project channels, announcement channels etc. all public. Discourage 1:1 and private communication unless really necessary, especially for engineering topics. This single change will have an immense impact on overall company culture.

How to find comfort for and include characters that don't like the spotlight? At least not during early phase/brainstorming. I've worked with many great people that hate to handle things without their usual group first, and will stall until a reasonable approach can be presented. Which means creating shadow communication process - the more you push for "discouraging 1:1" the more they will hide. What your organisatio…

No one is inherently "incompatible". It's mostly the environment influencing their behavior. There needs to be a culture where everyone feels comfortable speaking up and working outside silos, and that is always driven by management and senior eng leaders. For example do junior engineers get constructive criticism on a bad idea or design or are they yelled at and penalized? If the latter, of course everyone will think twice about being open.

And even then you can only do so much. If someone really doesn't want to participate then, well, it's on you to decide how to deal with that.

Re: Ask HN: How do you communicate in a remote startup?

#66
On the softer side, I found remote work to be painfully dry the past few years so created a small Slack extension to add color / life / levity to internal communication. Collect team quotes & images, make memes. It's added a lot of joy to teams, especially eng teams.

https://www.usecubby.com

Re: Ask HN: How do you communicate in a remote startup?

#67
post #30

Make conversations public by default. If you use Slack, make team channels, project channels, announcement channels etc. all public. Discourage 1:1 and private communication unless really necessary, especially for engineering topics. This single change will have an immense impact on overall company culture.

100% this. The fact that teams does not have an easy voice channel is a disgrace.

Re: Ask HN: How do you communicate in a remote startup?

#68
post #30

Make conversations public by default. If you use Slack, make team channels, project channels, announcement channels etc. all public. Discourage 1:1 and private communication unless really necessary, especially for engineering topics. This single change will have an immense impact on overall company culture.

I can appreciate the thinking here, but it not ideal. Different details are relevant to different people. And async is inefficient for many situations. Yes publish findings/results, but overcommunicating has a cost.

Better to create different channels (sync, async, 1:1, broadcast), provide guidance and trust workers.

Re: Ask HN: How do you communicate in a remote startup?

#70
post #51
post #30

Make conversations public by default. If you use Slack, make team channels, project channels, announcement channels etc. all public. Discourage 1:1 and private communication unless really necessary, especially for engineering topics. This single change will have an immense impact on overall company culture.

How to find comfort for and include characters that don't like the spotlight? At least not during early phase/brainstorming. I've worked with many great people that hate to handle things without their usual group first, and will stall until a reasonable approach can be presented. Which means creating shadow communication process - the more you push for "discouraging 1:1" the more they will hide. What your organisatio…

In my experience, most of the time this can be solved by resetting expectations. Once people learn that asking basic questions won’t open them up to mockery, things move a lot smoother for everyone.

After all, a culture on 1:1 communication has a lot of downsides. The same question gets asked repeatedly, replies don’t become searchable, the same people (usually the most experienced) end up being constantly tapped for answers

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