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Dropbox keeps threatening to delete my files

khromov.se

61–70 of 72 posts

Re: Dropbox keeps threatening to delete my files

#63
post #48

The post is strange (even if not serious). Like, what do you expect? If the provider deletes data in this situation, people complain. If the provider hosts data for free, there are people who still complain (even accuse the provider with dark patterns). Perhaps that’s why the focus is becoming enterprise customers.

> Like, what do you expect? Fewer empty threats. A lot fewer.

Pretty sure if they were to delete the files simply, he would complain a lot more.

Re: Dropbox keeps threatening to delete my files

#64
post #11

Earlier quoted context omitted.

I was clearing out Dropbox when I moved away from it, and it _wouldn't_ let me delete my copy of `tex.web`, because it thought it was some sort of special dropbox file. (It was the source to TeX.)

That's too good. Did you have to rename the file to get Dropbox to delete it?

It's been a few years, but I think I managed to delete it in the web UI. (This was on macos, and they had a kernel extension keeping an eye on things by that point.)

Re: Dropbox keeps threatening to delete my files

#65
post #48

The post is strange (even if not serious). Like, what do you expect? If the provider deletes data in this situation, people complain. If the provider hosts data for free, there are people who still complain (even accuse the provider with dark patterns). Perhaps that’s why the focus is becoming enterprise customers.

I expect that if they want to delete that data then they should own up and publicly declare so. Back off from the promise publicly.

Or say that “yeah, we say that from time to time, but we don’t really mean that lol”.

Because converting a customer into a paying customer with the promise of “won’t delete even if you stop paying” is a service promise.

Re: Dropbox keeps threatening to delete my files

#66

I've been a Dropbox user for a long time with the 2TB option. However, this is a different story and is of Flickr. I have been on Flickr since its early days and had many photos with a pro account. Quite a few apps on Flickr used to use my collection as a way to stress test their applications. My collections were also popular; I had 11+ million views before I abandoned it. I have done my take-out, backup, and downgra…

Just curious — ever tried reaching out to the customer care? :-)

I mean I can’t imagine them not being happy about not having to pay for the hosting, unless they have a clear way of monetising that data (AI/etc and all that).

Re: Dropbox keeps threatening to delete my files

#67
post #48

The post is strange (even if not serious). Like, what do you expect? If the provider deletes data in this situation, people complain. If the provider hosts data for free, there are people who still complain (even accuse the provider with dark patterns). Perhaps that’s why the focus is becoming enterprise customers.

> Like, what do you expect? Fewer empty threats. A lot fewer.

He could delete the files, and will no longer receive these emails.

Dropbox terms of service:

https://www.dropbox.com/terms

indicates:

> If you don’t pay for your Paid Account on time, we reserve the right to suspend it or remove Paid Account features.

I find it odd if you ask me to store 2.5 TB in my computer, don’t bother deleting my reminders, and even post against me.

Re: Dropbox keeps threatening to delete my files

#68
post #13

What do you expect to happen? Continue to host your data for free? This is such an odd thing to write about.

Why not? Many of us host terabytes of opaque data on platforms like GitHub without ever paying or facing deletion threats.

You keep your p..n stash on GitHub???

How does that even work, like, can you mount a GitHub project through fuse and put eCryptfs on top?

Asking for a friend.

Re: Dropbox keeps threatening to delete my files

#69
post #67

Earlier quoted context omitted.

> Like, what do you expect? Fewer empty threats. A lot fewer.

He could delete the files, and will no longer receive these emails. Dropbox terms of service: https://www.dropbox.com/terms indicates: > If you don’t pay for your Paid Account on time, we reserve the right to suspend it or remove Paid Account features. I find it odd if you ask me to store 2.5 TB in my computer, don’t bother deleting my reminders, and even post against me.

> He could delete the files, and will no longer receive these emails.

He could, but that would be less funny and he'd have one less backup.

And it's not his job to delete the files that Dropbox already said they'd throw away.

> I find it odd if you ask me to store 2.5 TB in my computer, don’t bother deleting my reminders, and even post against me.

He paid Dropbox exactly as much money as they asked for, as a normal user in good faith. Dropbox chose to make indefinite cold storage part of the normal plan, rather than have a 3/6/12 month cutoff.

If you offered indefinite cold storage for previous customers, and you were sending emails like this, I wouldn't find it odd at all for someone to post against you.

Re: Dropbox keeps threatening to delete my files

#70
post #34

Earlier quoted context omitted.

Definitely, It's not a backup if it's not at least 3 backups in different places. https://www.backblaze.com/blog/the-3-2-1-backup-strategy/

Well, and that a sync can destroy existing files while a proper backup flow can't. If you had 3 syncs in 3 different providers but deleting your local folder causes all 3 copies to be deleted, that's still no good. You need another place where files can only be added to and never (automatically) removed.

I wasn't referring to syncs at all, but actual point in time backups, so I agree.

There are syncs that can also be configured to not to delete. It's how syncs can do version control.

If you use an off the shell backup or NAS like a Synology or QNAP it will take care of all of that for you. You can plug in external drives to it for copies, an then also have the NAS ship off backup copies to multiple places.

Since the cloud is someone else's computer, it's good to have your own copy of it too on your own hardware.

Hope that helps.

Data is valuable, worth learning to protect :).

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