61–70 of 152 posts
When I worked on a customer facing chatbot at my previous employer, we specifically wrote in the prompt "our customer service is not reachable by phone", and we tested that the chatbot was able to use that information and respond appropriately. But I guess you can't expect a tiny startup like Facebook to invest money into having 1 employee part-time tweaking the prompt of the chatbot to respond appropriately to commo…
This one is pretty bad. This guy found a fake Facebook customer support phone number in a Google search, then asked the Meta AI chat in Facebook Messenger if the number he found was a real Facebook help line... and Meta AI said that it was. There's a screenshot of the chat in the article.
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The bad thing is that people still think LLMs can be trusted at all . Companies integrating them into their offerings are not helping the public adopt the correct mental framing of these tools as "plausible text generators".
> The bad thing is that people still think LLMs can be trusted at all. LLMs are as trustworthy as humans. Humans have been being wrong for about as long as we have been lying. Whether you get information from a human or an LLM, check it. I worry about the people who insist on credible sources rather than checking information for themselves. I think 80% or more of them are trolling me, but there are some who genuinely…
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This reminds me of that recent issue with a Canadian airline, where (IIRC) a court ruled that their chatbot made a wrong, but binding, commitment to a customer. I'm curious if a Canadian court would hold Meta liable for the man's losses in this case as well.
Yea, it’s certainly a reasonable argument if the wrong information comes from the company itself.
[1] https://en.wikipedia.org/wiki/Law_of_agency
[2] https://www.upcounsel.com/lectl-what-the-california-civil-co...
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I'm Gen-Z and talking to a human representative of a company makes me much more confident that something will happen as a result of my efforts (though still not certain). I scheduled an apartment viewing recently, and the only method they provided to do so was chatting with an AI (seriously)... I then tried and failed to find a way to contact a human for confirmation multiple times. Lo and behold nobody at the leasin…
When I was searching for apartments every complex had the same AI program for scheduling. It was horrible. I got to talk to one of the leasing managers at one of the viewings and I told him it made them seem cheaper, not more tech-savvy. He told me they had spent millions of dollars on it.
He then called me and I tried to find the official Amazon-Hotline on amazon.de. Since I was unable to find it I had to asked a search engine. The only results where third-party sites. It where from journalistic magazines I recognize (like chip.de) but still yet another gamble.
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The general public is getting lied to constantly. HN users have a bit more context to see through the bullshit but the marketing getting pushed in people is that these AI tools are super genius incredible world changing tools that make everyone 100x more productive.
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I’ve read people on HN arguing that AIs are currently fully conscious. This is not what I would call “blind cynicism."
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I'm Gen-Z and talking to a human representative of a company makes me much more confident that something will happen as a result of my efforts (though still not certain). I scheduled an apartment viewing recently, and the only method they provided to do so was chatting with an AI (seriously)... I then tried and failed to find a way to contact a human for confirmation multiple times. Lo and behold nobody at the leasin…
When I was searching for apartments every complex had the same AI program for scheduling. It was horrible. I got to talk to one of the leasing managers at one of the viewings and I told him it made them seem cheaper, not more tech-savvy. He told me they had spent millions of dollars on it.
Was it RealPage? I hear they're illegally colluding to raise prices.
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That doesn't answer the question. No app on any Android or iPhone phone can reach out and take your PayPal credentials. These scam victims never own up to the most important fact - that they themselves give away the keys to the castle. There's always some hand-wavy techy explanation.
> These scam victims never own up to the most important fact - that they themselves give away the keys to the castle. I bet they were wearing a real short skirt, too.