Earlier quoted context omitted.
Sadly, many folks will assume an "official" sounding message or call is actually legitimate. Especially if it's from someone calling themselves a lawyer. Next the AI law firms will be requesting payment in iTunes gift cards...
I think there is a belief (right or wrong) among a lot of lay-people and non-lawyers that the legal system is an opaque minefield of "gotchas" where if you don't file form 27B/6 within 30 days, with a specific magical incantation X written on it, and then appear before a judge and speak magical incantation Y, then gotcha! you lose! So any time something looks even remotely official, people panic and wonder which mine…
This is not just self interest. There really are a lot of hidden traps. Words almost never mean what you think they mean. If they have a lawyer and you don't, you are taking a serious risk.