I don't seem capable of actually setting up an account with Heztner and logging in. Their security is so tight, it seems to constantly lock me out. What if I were an actual customer? Yikes.
Does anyone else have this issue?
Hetzner switches to new billing model
61–70 of 206 posts
Re: Hetzner switches to new billing model
#62Earlier quoted context omitted.
If you have a dedicated server, you'll just be paying the monthly price. It's always in use. If you decide to stop completely with the server halfway through the month, you'll pay for the hours. Of course, a shut down server that's yours is still yours and you'll be billed for it.
I'm not so sure about this, their description specifically calls out one-time-only costs like domain registrations as being the only things excluded. Cautiously optimistic in addition to the recent reappearance of new GPU models being offered to existing customers, Hetzner may be prepping an hourly-billed bare metal GPU product at a great price Hetzner bare metal already deploys in a couple of minutes when renting ex…
On the cloud product listing they make it pretty clear that "in use" means "allocated" and not "consuming electricity". Pretty sure their fees are staying the same, and we are still paying for every hour a server exists.
Re: Hetzner switches to new billing model
#63It would be nice if cloud offerings like Hetzner would allow one to set the contract duration and pay in advance, for example, one year. And once that year passes, you could tell them to extend it for another year, or do nothing and get your server deleted. This way you have a control over your spending and avoid surprises. I guess some providers (OVH?) allow you to do that, but of course it requires that all costs b…
At least with the dedicated servers there are no surprises. Monthly cost is fixed, if you exceed the bandwidth limit you'll be throttled. Maybe their cloud offerings offer the same?
Re: Hetzner switches to new billing model
#64Earlier quoted context omitted.
that said, while digital ocean is great, as far as i know hetzner is somewhat cheaper. compare! at digital ocean, 12$: 2GB RAM, 1vCPU, 20GB SSD, 2TB transfer at hetzner, 10,50$: 8GB RAM, 2vCPU, 80GB SSD, 20TB transfer
Yes, but Hetzner costumer service is from another planet. So in case of issues they won't be able to help, and you will have issues.
Hetzner has good support.
Re: Hetzner switches to new billing model
#65I have a dedicated server in Hetzner and I don't understand what this means. How do they decide when the server is "used"? Based on CPU allocation? SSH sessions? HTTP traffic? Power? It's easy to shut down virtual servers and continue from the same position. It's not that easy to do the same for servers. The linked page is very unclear about this.
> How do they decide when the server is "used"?
If you turned on the server, it's being used.
Re: Hetzner switches to new billing model
#66Will this cost more for existing customers?
What they should have made more clear is, for existing customers - will this be cost neutral or cost more.
Ideally, this is cost neutral for existing customer and gives the flexibility of paying partial month for partial usage.
Re: Hetzner switches to new billing model
#67I have a dedicated server in Hetzner and I don't understand what this means. How do they decide when the server is "used"? Based on CPU allocation? SSH sessions? HTTP traffic? Power? It's easy to shut down virtual servers and continue from the same position. It's not that easy to do the same for servers. The linked page is very unclear about this.
> How do they decide when the server is "used"? If you turned on the server, it's being used.
A server that is simply turned on does not necessarily mean it is "in use."
Re: Hetzner switches to new billing model
#68Will this cost more for existing customers? What they should have made more clear is, for existing customers - will this be cost neutral or cost more. Ideally, this is cost neutral for existing customer and gives the flexibility of paying partial month for partial usage.
the post says: "Just to make it clear, the montly price you will pay will NOT change, even if you see some short-term changes in monthly totals on your invoices during the transition period."
Re: Hetzner switches to new billing model
#69I don't seem capable of actually setting up an account with Heztner and logging in. Their security is so tight, it seems to constantly lock me out. What if I were an actual customer? Yikes. Does anyone else have this issue?
Yep:
Dear Mr David Allison
After reviewing your updated customer information, we have decided to deactivate your account because of some concerns we have regarding this information. Therefore, we have cancelled all your existing products and orders with us.
Best regards
Your Hetzner Online Team
Re: Hetzner switches to new billing model
#70I don't seem capable of actually setting up an account with Heztner and logging in. Their security is so tight, it seems to constantly lock me out. What if I were an actual customer? Yikes. Does anyone else have this issue?
I had the inverse experience.
I setup 5 x $220/month servers and I wanted to make sure my payment method worked, contacted support a couple of times, wanted to make a prepayment or something.
No dice, they didn't want to take my money until the billing period closed, luckily everything worked fine.
It wasn't their cloud offering though, it was for the dedicated servers (Hetzner Robot), I don't know if that makes a difference.