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Diseconomies of scale in fraud, spam, support, and moderation

danluu.com

61–70 of 216 posts

Re: Diseconomies of scale in fraud, spam, support, and moderation

#61
post #57

I largely agree, although i think the author misses on some of the examples. Reddit is not an example of being bad due to this affect, but an example of being good because of it. Reddit is not one huge platform but a combination of thousands of subreddits independently moderated. That is how reddit remains good, because small subreddits have small scale. Running your own email server isn't a counterexample, but is le…

[dead]

Re: Diseconomies of scale in fraud, spam, support, and moderation

#63
post #57

I largely agree, although i think the author misses on some of the examples. Reddit is not an example of being bad due to this affect, but an example of being good because of it. Reddit is not one huge platform but a combination of thousands of subreddits independently moderated. That is how reddit remains good, because small subreddits have small scale. Running your own email server isn't a counterexample, but is le…

Worse, spammers are better at their 'professional job' (getting mail past other people's spam filters and inane preferences) than your tiny mail server or small group of employees who don't understand how to not look spammy. Like not having annoying email 'signatures' and other anti-patterns commonly found in corporations.

Re: Diseconomies of scale in fraud, spam, support, and moderation

#64

Way back in 2014 when Jeff Atwood (aka codinghorror) switched from Stack Overflow to creating Discourse, he gave a talk about it (see notes [1], sadly I can't find a live link to the recording anymore). He gave a pithy little explanation of why they built the Discourse trust levels system the way they did that stood out to me: > The only thing that scales with the community is the community. The point being, you have…

Imagine having latents on posters, poster-persona-moods, posts, raters, rater-persona-moods, ratings, latent space curations, and user preferences and moods.

User: "AI, what's my current reading status?" AI:"We're on your EveningSurfMood2, emphasizing StuffFromFriends, and your EclecticTopicsLarge (with Dang's HighQ Discussion v3, Alice12's Clueful Author Making Coherent Argument Filter, and hugging's UnusuallyInsightful51)." ... Later while reading, AI: "We've received a rating request from Mastatron: Is this post underappreciating the opportunity for rich human-ai computation hybrids at scale?" User: "Oh yeah".

Re: Diseconomies of scale in fraud, spam, support, and moderation

#65

Earlier quoted context omitted.

I’ve used plenty of small-town taxi services, yes. If you’re only remembering the gold standard small-town service that did everything perfectly, you’re looking back with rose colored glasses. The typical experience back then was not good.

Well I'm pretty confident in my memories because it wasn't too long ago. The thing fell apart only around 2016 with the rise of apps and the inflection point was a complete misery hard to forget: drivers taking your order and not moving, drivers calling you to ask about the destination point and then refusing to go there, drivers telling you that you should've put the destination point into comments, driver asking yo…

Did you report these drivers to the app owner? Did they do anything?

Re: Diseconomies of scale in fraud, spam, support, and moderation

#66

Earlier quoted context omitted.

Not really, because the entry barrier to create a small town taxi service is incomparably lower than creating a new Uber. 20 years ago my small town had around five fiercely-competing taxi services with cars arriving within 4-5 minutes of a phone call. In many respects that was better than the new times. Especially when it came to customer service.

How small a town are we talking about? I grew up in a 100,000 person city and we only had two taxi services that would take ages to arrive, depending on where you were.

It must depend on the demographics also, right? Which would apply some skew to our personal impressions, making it hard to say much.

I’ve lived in a couple college towns and they tended to have smaller populations, but pretty good taxi services—which makes sense when you have a bunch of young people who want to go out to drink, might not have cars, and probably are willing to spend money on that sort of thing, and tend to all go to and from the same destinations.

I bet the hackernews demographic skews toward college educated, so I wonder if people are commenting with truthful experiences, but from that particular (IMO, at least questionably representative) niche.

Re: Diseconomies of scale in fraud, spam, support, and moderation

#67
post #7

The real "economy of scale" in these platforms is not actually providing any support , moderation, fraud prevention. It's not that they scale it better, it's just that they don't do it and get away with it through market power. If I provide Andy's small town taxi service and have a customer service issue, I deal with it personally and properly or I go out of business. If I'm uber I just ignore it. It has nothing to d…

> If I'm uber I just ignore it. It has nothing to do with efficiency, it's just getting the monopoly power to treat your customers badly and get away with it. People don’t use Uber because they’re a monopoly. They use it because it’s convenient, it’s a known quantity, it’s mostly predictable, and they can use it almost anywhere they go. People like to complain about Uber, but my pre-Uber experience with taxi services…

Taxis prior to Uber SUCKED.

Re: Diseconomies of scale in fraud, spam, support, and moderation

#68

Way back in 2014 when Jeff Atwood (aka codinghorror) switched from Stack Overflow to creating Discourse, he gave a talk about it (see notes [1], sadly I can't find a live link to the recording anymore). He gave a pithy little explanation of why they built the Discourse trust levels system the way they did that stood out to me: > The only thing that scales with the community is the community. The point being, you have…

Imagine having latents on posters, poster-persona-moods, posts, raters, rater-persona-moods, ratings, latent space curations, and user preferences and moods. User: "AI, what's my current reading status?" AI:"We're on your EveningSurfMood2, emphasizing StuffFromFriends, and your EclecticTopicsLarge (with Dang's HighQ Discussion v3, Alice12's Clueful Author Making Coherent Argument Filter, and hugging's UnusuallyInsigh…

I can't for the life of me figure out what you're trying to say

Re: Diseconomies of scale in fraud, spam, support, and moderation

#70

Way back in 2014 when Jeff Atwood (aka codinghorror) switched from Stack Overflow to creating Discourse, he gave a talk about it (see notes [1], sadly I can't find a live link to the recording anymore). He gave a pithy little explanation of why they built the Discourse trust levels system the way they did that stood out to me: > The only thing that scales with the community is the community. The point being, you have…

Imagine having latents on posters, poster-persona-moods, posts, raters, rater-persona-moods, ratings, latent space curations, and user preferences and moods. User: "AI, what's my current reading status?" AI:"We're on your EveningSurfMood2, emphasizing StuffFromFriends, and your EclecticTopicsLarge (with Dang's HighQ Discussion v3, Alice12's Clueful Author Making Coherent Argument Filter, and hugging's UnusuallyInsigh…

That sounds genuinely hideous.

Is this like, meant to be a good feature???

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