61–70 of 207 posts
FYI Israelis are not on holiday - our holidays are on whole different dates. Hire Israelis and experience no down time while working with Silicon Valley level talent
Just hope stuff doesn’t break on sabbath, they ain’t touching no computer that day :)
FYI Israelis are not on holiday - our holidays are on whole different dates. Hire Israelis and experience no down time while working with Silicon Valley level talent
Keep up the good work, folks
Been there, done that.
protip: US companies with offshore groups are usually underfunded, understaffed, and underskilled. Time to see if that disaster recovery environment works!
Happy holidays to those who encounter system stress tests. Can’t spell salary without some elements of slavery…
Earlier quoted context omitted.
Let's not confuse on-call firefighters or a water facility staff with the on-call admins that maintain money-making machines monetizing attention of billions. The latter is a net negative on society.
Yeah, how dare Netflix provide entertainment on-demand and for cheaper than the other entertainment companies?
Yeah, we discourage production changes starting first or second december week, and start freezing changes third december week until it's frozen solid fourth december week until second week of january. December tends to be hell for our customers, so stability should be a priority there. And honestly, no one wants to work on holidays. So lets just wrap everything starting in december, maybe use the third week for some…
Always be kind, and say it’s your fault. If you don’t do it for the sake of the person you are asking for help, do it because it works better. That’s the most practical advice [0] ever given by Hans Rosling [1], the Fact master himself: > In fact, I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works.…
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Always be kind, and say it’s your fault. If you don’t do it for the sake of the person you are asking for help, do it because it works better. That’s the most practical advice [0] ever given by Hans Rosling [1], the Fact master himself: > In fact, I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works.…
If you want, you can acknowledge how you tried to fix it and failed (if that's accurate). But don't say that the problem is your fault unless it is.
(There are situations in which taking blame for a situation not necessarily yours might be a convention, but mistakes of vendors when talking with the vendor aren't one of them, IMHO. For example, you might take a little heat for colleagues, when appropriate, and all the CEO you're talking with needs to hear right then is, "Sorry, I don't have that for you yet; let me get that to you later today." Not "I've been pestering Bob since Monday for the dependency." Then you can go tell Bob that you two really need to solve this in the next couple hours. And if there's a larger problem, like Bob has been overextended by a family problem, or tasking has been unclear since a tentative pivot, then work it with management in the appropriate vertices of the org chart.)