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An open letter to our community

blog.unity.com

61–70 of 223 posts

Re: An open letter to our community

#61

[EDIT: False; see comments.] From a viewpoint of "will it be compatible with a DRM-free release that doesn't phone home" (i.e., playing by GOG rules), this doesn't seem to solve the problem at all. What is in it for them? Why per install and not per sale?

It says that they're trusting developer provided numbers, and they've basically moved from literal installs to basically a user count metric provided by the developer, so it seems there is no need for it to be DRMed or phone home.

Re: An open letter to our community

#62

These words are an improvement of the situation but nothing here can be considered legally binding. For all intents and purposes, this is meaningless until they update the old ToS to prevent this from happening again.

I may be misremembering but this is what happened with recent the Open Gaming License fiasco.

As I recall, they inevitably changed the current one with a clause saying “we explicitly can’t pull the rug out from folks anymore with this license”. Simply ensuring that while they can create new licenses for new content, that can’t mess with creators who adopted the previous one.

Re: An open letter to our community

#63

Earlier quoted context omitted.

> Even if Unity walks this back 100%, why would a dev trust them not to pull this again in the future? This is why I stopped paying JetBrains, despite them 100% walking back their idiotic licensing change proposal many years ago. I love(d) the products, but could no longer trust the decision-makers.

They went back to the monthly billing with no option for buying a version permenantly. I think you can still fix your version for a while without upgrades but they will force an upgrade at some point now. The original issue I complained about has returned.

I don't know of them for ing an upgrade. If you subscribe for 12 months you get perpetual access to the version that was available when you subscribed, so you can buy a version for 12 monthly subscriptions. There's nothing wrong with that IMO

Re: An open letter to our community

#65
post #14

Earlier quoted context omitted.

> This is Unity trying to rewrite history so they don't seem like the bad guys. Yup, even going so far as to rewrite the FAQ and pretend they never said the initial answer, it only being noted as "(Updated, Sept 14)"[0] For full context, the original Q/A was > Q: If a user reinstalls/redownloads a game / changes their hardware, will that count as multiple installs? > A: Yes. The creator will need to pay for all futur…

It's sort of surprising that they would try to act as if the plan was never to charge for multiple installs. By lying about the situation so transparently, it's clear to me that this is nothing more than damage control, and that the loss of trust does not deserve to be earned back.

Honestly. They want to earn back people's trust, so they figure the best way to do that is with good ol' gaslighting. Thing is, it'll probably work. At least to some extent. The irony is actually kind of funny.

Re: An open letter to our community

#66
post #29
post #24

Earlier quoted context omitted.

>People are going to continue to complain, but I honestly think this is a pretty good walk back. If you come up to someone, point a gun at their head, and scream you're going to murder them it's very likely there is no walking back even if you put the gun away and then state more reasonable demands. Everyone knows you have a gun in your back pocket and you're insane enough to use it.

I agree - like I said at the end of my comment, the trust being broken is why the original pricing plan was such a disaster, and it's going to take a lot to build that back up.

Its going to take firing the people responsible, which means the CEO has to go.

Re: An open letter to our community

#67
post #4

I think it might be too little too late. I do wonder if this was always the plan with classic door-in-the-face technique, but I can't imagine they would have anticipated the absolute magnitude of backlash. Their product certainly isn't as special as they clearly think it is, and the fact that they attempted to unilaterally change the contract in as egregious as way as they did is unacceptable and not behaviour I woul…

This is it, in a nutshell. People don't want the apology. They want to know that a decision like this doesn't have a chance of happening because the people in charge know it's a bad idea before it leaves the door. No one wants to be stuck in a cycle of getting fucked and then boycotting to get what they want, especially for something that their livelihood depends on. They want a product made by people they trust who…

It's amazing to me how very smart people in corporations can convince themselves (and I mean, like really believe it) that the shit sandwich they are serving up is actually filet mignon. It's the whole "it's very hard for someone to understand something when their paycheck depends on not understanding it" issue. I've seen it a few times in person, where I'm like "How the f are we convincing ourselves of this?"

2 recommendations:

1. This is where a "neuro-diverse" person or two can really be an asset. The social dynamic in corporations often leads to people eventually shaking their heads in agreement, even if they have big underlying concerns. Those of us somewhere on the spectrum are less likely to understand those social dynamics in the first place and be more willing to call out BS.

2. Good corporate leaders have trusted outside council that they can run ideas by to get brutally honest feedback.

Re: An open letter to our community

#68

Earlier quoted context omitted.

This is it, in a nutshell. People don't want the apology. They want to know that a decision like this doesn't have a chance of happening because the people in charge know it's a bad idea before it leaves the door. No one wants to be stuck in a cycle of getting fucked and then boycotting to get what they want, especially for something that their livelihood depends on. They want a product made by people they trust who…

Exactly. If your project or organization is dependent on some external product or platform, that thing had better be boring and predictable . Busy people don't have the time or the patience to be jerked around by external surprises. Walk-back or not, Unity is demonstrably not boring and predictable anymore. That's done.

Oh they didn't walk it back. It's now one of two ways for them to get a percent of your revenue - that did change.

(It also was only going to kick in once your revenue hit a certain point.)

The CEO John R. didn't chime in here, and that would have meant him being accountable for this decision and its effect on Unity. His mask slipped here.

Re: An open letter to our community

#69
"We should have spoken with more of you and we should have incorporated more of your feedback before announcing our new Runtime Fee policy. Our goal with this policy is to ensure we can continue to support you today and tomorrow, and keep deeply investing in our game engine."

It is hard to think of a diplomatic response to this specific framing. Of course the first substantive paragraph was this. It's inevitable, and I'm convinced it's encoded into some fundamental physical constant.

If a company actually, once, for-real avoided this specific sort of mealy-mouthed, boilerplate-indirect-corporatese semi-apology, I would seriously consider using their product solely on that merit alone. I'm fairly certain I'm not the only one who feels that way, and it's sort of amazing that nobody appears to have figured that out.

Surely someone in some sort of corporate PR position at some company is reading this. Think about it. Seriously think about it.

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Edit: this isn't a personal criticism of the author either, I'm pretty darn sure that this the post was vetted and revised by at least one layer of PR and legal. The issue is an intractably systemic one that is not rectifiable by any individual. Outside of maybe the C-suite, I'm skeptical the that it makes any sort of sense to attribute blame to any individual for this type of corporate apology.

Re: An open letter to our community

#70
post #7

This is basically everything policy wise they needed to do to quell the storm. This is honestly what should have just been announced originally. So much reputational damage just to arrive at a reasonable model weeks later. I'm happy for all the Unity developers out there that are breathing a sigh of relief. Hopefully they can ship their ongoing projects but I'd be hesitant about a continued long term relationship wit…

Anyone breathing a sigh of relief on this isn't paying attention

oh it's a very temporary sigh. finish up what's in the pipeline and get the hell out of there.
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