Don't want to defend them, but it must be bloody hard to be a large payment processor these days. I guess they don't disable paying customers (which, en masse, must be still significant revenue) out of sheer lousiness.
Stripe is no longer a suitable payment processor
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Re: Stripe is no longer a suitable payment processor
#62“do things that don’t scale” is just a pleasant way of describing enshittification. ie that things that make ur product good won’t scale
I'd argue that most things don't scale (globally) without being enshitted. Humans are inherently regional/local.
Re: Stripe is no longer a suitable payment processor
#63This post was on the frontpage. Now its not even in the first 3 pages. People really think post ranks are not controlled by someone ? I know there are formulae to calculate the post rankings. But I smell BS.
Re: Stripe is no longer a suitable payment processor
#64We've been using Adyen at work and are pretty happy. Their support helped us, even after some bot did a massive "attack" and we got a 25k bill, they pardoned most of it.
Re: Stripe is no longer a suitable payment processor
#65> This is enshittification: Surpluses are first directed to users; then, once they're locked in, surpluses go to suppliers; then once they're locked in, the surplus is handed to shareholders and the platform becomes a useless pile of shit
(I work at Stripe) I'd like Stripe to be available for as broad a set of users as possible. Just think about our high-level business model: we charge a fee per transaction for our services.
Closing an account without cause does not make financial sense, so we don't do it. If we were solely optimized for profit then we'd ideally want to accept as many businesses' transactions as we could, right?
So that leaves three reasons why we might not: regulatory compliance (money laundering or fraud), risk management (high rate of chargebacks or credit risk), or a violation of our restricted businesses agreement (get rich quick schemes, counterfeit goods, etc).
I have no idea what OP's business is or what they're selling, these things are typically left out of HN posts about Stripe for good reason. They're generally looking to overturn decisions we've made. We do of course make mistakes (and fix those rapidly) but you should consider why we would take action contrary to our business model—the answer is normally one of the three above.
Re: Stripe is no longer a suitable payment processor
#66Anyone used Block (previously Square) as an alternative to Stripe?
I was curious about Square changing their name so I looked it up[0] and it turns out that they did change it to Block. Looking through the Block site (https://block.xyz) I see a lot of Blockchain stuff (I guess that's why the name change). Originally, I was pretty positive on Square but this change of direction makes me leary of using them in the future. Too bad.
Re: Stripe is no longer a suitable payment processor
#67Never was. But when you warn people on HN against using Stripe and PayPal, you get downvoted.
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Re: Stripe is no longer a suitable payment processor
#68> This is enshittification: Surpluses are first directed to users; then, once they're locked in, surpluses go to suppliers; then once they're locked in, the surplus is handed to shareholders and the platform becomes a useless pile of shit
(I work at Stripe) I'd like Stripe to be available for as broad a set of users as possible. Just think about our high-level business model: we charge a fee per transaction for our services. Closing an account without cause does not make financial sense, so we don't do it. If we were solely optimized for profit then we'd ideally want to accept as many businesses' transactions as we could, right? So that leaves three r…
If you had to choose where to put resources between high volume enterprise and low volume SMBs, you’d choose the former.
Re: Stripe is no longer a suitable payment processor
#69Do you actuality have a particular issue to raise though? Why was your account shut down? > when you make a decent amount of sales they will shut down your account I mean they do give you some explanation, right? It might not be super clear (it sometimes can't due to laws) but it's not "you are now processing much volume, goodbye". That's just not in Stripe's interest at all and assuming that high volume alone is the…
> I mean they do give you some explanation, right? What makes you think that? Financial institutions are pretty notorious for refusing to explain or justify their 'fraud' detection and suchlike.
Say your business is obviously identified as violating ToS, e.g. turns out to be a prohibited category, they can tell you and we've clearly seen cases on HN where explanations had been provided on account closure or asking support.
There are cases like money laundering suspicions where they cannot though.
Re: Stripe is no longer a suitable payment processor
#70Earlier quoted context omitted.
(I work at Stripe) I'd like Stripe to be available for as broad a set of users as possible. Just think about our high-level business model: we charge a fee per transaction for our services. Closing an account without cause does not make financial sense, so we don't do it. If we were solely optimized for profit then we'd ideally want to accept as many businesses' transactions as we could, right? So that leaves three r…
If you had to choose where to put resources between high volume enterprise and low volume SMBs, you’d choose the former.
Why would we not want "low volume" SMBs? Many of the SMBs on our platform grow to be much larger businesses. Ignoring a massive sector of businesses who might one day be the next "big thing" would be foolish for one thing and an unwise financial decision for another.
That's why you can sign up as a small business on stripe.com today whereas on other platforms you need to talk to their sales team (and be generating serious revenue) before getting close.