Earlier quoted context omitted.
Can you say more? Zelle basically never worked for me at my local credit union (every single attempt to use it locked my account on suspicion of fraud), but I use it regularly with Chase with no issue. How do you hope FedNow will improve on the concept?
Sure. I was a Chase customer for a long time, and I tried to enroll with Zelle through Chase. This failed in two separate ways: 1. I was unable to enroll through Chase: I got everything ranging from generic error pages, to server errors, to actual Java stack traces in both my email and browser. 2. I was unable to enroll directly through Zelle's site: their site would claim that I was already enrolled, invite me to lo…
While I was with the credit union, the buck was just passed between them and Zelle. Zelle seems to have been set up assuming that banks will somehow support it, and either they’re not actually prepared to do it or not given the proper tools to detangle the mess.