Earlier quoted context omitted.
UPI has no dispute resolution (as of now). So if you pay with UPI to someone and have a dispute, good luck. You have to approach the Indian courts to get your money back, which, given the Indian justice system, is… difficult. By contrast, dispute resolution with cards is much easier. Also, I don’t recognise this 3% figure — not in all geographies. Eg Europe under PSD2 has 0.3% for credit cards, and 0.2% for debit car…
> UPI has no dispute resolution (as of now). And cash does??
The problem is that UPI enthusiasts think it’s a perfect replacement for cards. It’s not.
Even with cash, because you need physical presence, you can inspect the goods. Under many UPI scenarios, that doesn’t happen.
So a “and cash does?” comment sounds like a clever zinger, but in reality cash and UPI have different threat models.
Equally, UPI is a useful alternative to cash and cards. The real world isn’t black and white. It’s not like UPI has zero value. But it’s not like cash and cards has zero value either.
Finally, one scenario where cash > UPI is: anytime there’s an internet shutdown. Of which India has an insane number.