I'm shocked they lasted this long. It was obviously ripe for abuse. The question is whether brick-and-mortar stores will be able to recover, since that's an advantage they offer.
you guys got free returns? in australia it's always been pay the return shipping fee as far as i know
I guess with the entrance of Amazon with Prime, this is becoming more normal now.
A heap of the shoe brands / retailers at least have free returns and shipping (with minimum spend maybe though).