I try and try to explain that this arcane system of monochrome text and rendering steps is ACTUALLY easier than editing in Microsoft Word, but my pleas fall on deaf ears.
Easier for you, who probably has an auto-activating mode in your text editor that highlights Markdown. Not easier for someone whose only plaintext editing tool is Wordpad. Not easier for someone who can hit command-i to turn on and off italics as easily and thoughtlessly as you type .
And of course it is a simple program, but whenever the first step is opening a terminal, it is no longer simple*
To you, the terminal is a comfortable place. You have learnt all the arcane incantations, including the ways to make the terminal help you craft and remember them. To them it is a mystifying place, with little guidance, and the possibility of totally fucking up their computer if they type the wrong thing.
I tell them to execute the simple and easy step of running $PACKAGE_MANAGER install $PROGRAM, and they don't want to do it.
And then you list examples of exactly how you have learnt all the arcane incantations. You have ten different package managers on your computer already, and know how to use them.
"Can you help with my printer" "no"
Fair enough, really. Drivers suck.
What was the point of writing this post? I don't know. [...] Maybe I just need to have a little more empathy (or is it sympathy?) for normal people.
Yes.
Find someone who refuses to use your cryptic incantations, and find out what they're really good at. If you can find someone who's frighteningly good at a thing, who's been doing the thing at a professional level since before you're born, that's the best. If it's something you have no interest in doing yourself, that's even better.
Ask them their stories of the time they had to work with someone who was completely clueless of their craft. Ask them how they do something that looks impossibly complicated to you with next to no effort. Ask them to walk you through doing one of those things in enough detail for you to do it. How immensely tedious does this start to sound? How many times do they use a word you've never heard, or a word you're familiar with in a way that is pretty clearly having a very specific meaning to their craft that is not the same as normal usage? What tools do they refer to; how many of them do you have casually sitting around your life, and know how to use with even the vaguest competence?