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Just FYI if this happens to you email jeff@amazon.com and it gets sorted in a few weeks. Happened to my despite being a long time customer with over £20k orders.
Was it sold by Amazon or a third party? The only times I had issues with returns was with third parties
Always buy electronics from a reputable retailer like B&H Photo or Target. Amazon or NewEgg are not trustworthy.
I've spent ~100k on Amazon and have been a Prime member since introduction. Last month, I canceled my membership and stopped using Amazon altogether. I've never had a problem returning product. But Amazon pivoted from a discount retailer to a premium retailer of convenience. In some cases, products are 3-4x the price of local retailers. I'd rather spend the money locally than pay a premium to Amazon.
>But Amazon pivoted from a discount retailer to a premium retailer of convenience. While it's true that they don't always have the best prices on everything, that's pretty much the exact opposite of my main gripe with Amazon. They pivoted into being a shitty bazaar.
Such a great way to put it. Amazon doesn’t care about the quality or reputation of the stuff they (through random foreign listings) sell. Unless you know ahead of time exactly what item you want, shopping on Amazon is just paying a premium to sift through the bargain bin.
One of the best things about Amazon has always been their returns. They shipped me a faulty GPU (actually I suspect it might have broken when the delivery guy slammed the box down after refusing my help carrying it up the stairs when I saw him struggling) It wasn’t broken in an obvious way but when it maxed out the PC would just freeze every single time. Asked for a return handed it over to a random shop drop off poi…
> $1000 right away before the item even went back. They don’t do this anymore. I recently bought a hard drive and found the anti static bag was opened. When I returned it Amazon made it clear I would not get a refund until it was back at the warehouse. I dropped it at a Whole Foods return desk and got my refund days later.
If they're going to be fussy about it then I'd seriously consider elsewhere as I doubt their customer service is personal enough that it could resolve many issues.
https://arstechnica.com/tech-policy/2017/08/lawsuit-amazon-s...
Don’t ever buy any high end electronics from Amazon. The counterfeit issues are rampant, and for the high end stuff they won’t take the fake back.
Where am I supposed to buy electronics online? I live 2 hours away from the nearest Microcenter, and newegg is also a nogo.
I've spent ~100k on Amazon and have been a Prime member since introduction. Last month, I canceled my membership and stopped using Amazon altogether. I've never had a problem returning product. But Amazon pivoted from a discount retailer to a premium retailer of convenience. In some cases, products are 3-4x the price of local retailers. I'd rather spend the money locally than pay a premium to Amazon.
I find it far less stressful shopping on sites with curated lists of products.
Earlier quoted context omitted.
That's why, for large items from untrustworthy retailers, I start filming the moment the delivery person rings the bell and film the entire handover process, including signing the delivery, constantly keeping the product in frame until the package is open, I've got out the product, installed it in a test setup, and it's actually working. I ordered a GPU on ebay earlier this year, and followed this process to the lett…
LOL, your delivery guy doesn't just dump everything on the doorstep as quietly as they can? Or for anything requiring a signature (actually, can't remember the last time I had that through Amazon) run up and stick the "customer wasn't home" sticker on the door without even trying the doorbell or knocking? I have been working from home, my wife also working from home--so driveway full of cars--and on several occasions…
When I said this, he very sheepishly came over with my package.
otoh I'm guessing the poor guy probably didn't have time to piss while delivering > 1.5x the maximum possible number of deliverable packages in a normal working day.
And this was at least an improvement on getting the "we couldn't deliver your package because you were not home" email the day after you've waited in all day to receive it.