61–70 of 152 posts
I have had GSuite with my domain for 10 years, so theres a lot of emails and apps that I used with Google auth. I always worry about what might happen if something out of my control on Google's end locked me out.
You can always point your domain to a different provider and reset if you can recv email.
I just can’t fathom Google’s inability to sort this out. They’ve been the laughing stock of serious cloud business for years.
It's not uncommon to have these same small to medium sized business owners ask for help with other suspended accounts in other Google apps like GoogleAds or Google Merchant Center.
The support across all platforms is a growing eyesore for Google, and at this point I hope becomes the catalyst for real change in this space.
It was bad enough when Yelp would act like the Mafia in regards to how they approached and treated businesses, but this level of negligence (from such a tech giant) is something to really see.
We've been advocating on behalf of all these small businesses for years and truely hope that the outcry grows to a fever pitch where no more band aid solutions are used anymore.
Wow I'm really sorry this happened to you. I do believe your conclusions are correct about AWS. Azure generally seems fine too. Google's aversion to customer service makes them extremely dangerous as a cloud provider in my mind. This also goes for other critical business services, like Gsuite (I know! It's convenient). If you have GCP or Gsuite now and you're trying to evaluate how big of a deal it is my suggestion w…
Google locked our company out of using our own domain on Google Workspaces because a former employee had signed up for a Workspace account using our domain, and we had no way to recover it. We literally manage our domain in GCP but they wouldn't accept that we own our own domain and thus won't let us use our domain with Workspaces, which screws you out of a lot of Google functionality. Never seen a company that was t…
It's now a matter of when we all move to AWS and Azure, not if. If you really think that the "grass is greener on the other side"... No, the real solution is to stay away from Big Tech and cloud in general.
They have human support and have proper Enterprise Agreements that don’t turn off your business because some heuristic tripped.
We really need to stop blaming a “Google AI”. Google has 118,000 employees. Someone at Google could help you if they wanted to, but they don’t want to.
It's sad none (I think?) of the big cloud providers doesn't allow for prepaid account, it would solve both "our idiots thought that blocking long-term paying customers with no human intervention is a good idea" and "I woke up this morning with $20k AWS bill" problems
Aws has no provision for shutting stuff down for exceeding a budget (or at least when I ran services there). We would rather reverse your $20k bill and keep you alive. I ate huge write downs from small and big customers accidentally blowing themselves up. I remember on guy almost in tears because he knew he would be fired due to his screw up that blew up the bill. It made me proud to help him. Amazon has a ton of ser…
And as a customer, I never want to be in a position where I ever see $megabill. Maybe I might be able to get reversed if the gods smile upon me that day, but it would be incredibly stressful until I had resolutions. Seems an obvious blindside for “customer obsessed”. Anything I might host is practically a joke for which I would gladly have the provider pull the plug if billing suddenly spiked above pre-established threshold. I’ll take the downtime if it helps me sleep at night.
Wow I'm really sorry this happened to you. I do believe your conclusions are correct about AWS. Azure generally seems fine too. Google's aversion to customer service makes them extremely dangerous as a cloud provider in my mind. This also goes for other critical business services, like Gsuite (I know! It's convenient). If you have GCP or Gsuite now and you're trying to evaluate how big of a deal it is my suggestion w…
Sigh. It's now been [0] days since the last "My [business | e-mail | critical thing] depended entirely on a single service with no backup, I got suspended, and now I can't do my [business | e-mail | critical thing]!" story. I do sympathize, and the right fix is for these services to have better support, but come on... These stories happen so often and get ample press. They should not be surprising. Please stop doing…
Are new devs taught that having something in two AWS zones equals redundancy? You drank the Kool-aid, people.
Earlier quoted context omitted.
It's now a matter of when we all move to AWS and Azure, not if. If you really think that the "grass is greener on the other side"... No, the real solution is to stay away from Big Tech and cloud in general.
I’ve never heard of anyone getting locked out of their Azure account like what seems a regular occurrence with GCP. They have human support and have proper Enterprise Agreements that don’t turn off your business because some heuristic tripped.
You have to get enough traction on social media to get on someone important at the company’s feed