Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

UberEats took unauthorized amount (and not willing to pay it back)

twitter.com

Post reply on HN
Print view View original

61–70 of 171 posts

Re: UberEats took unauthorized amount (and not willing to pay it back)

#61

Post by jcheng »

berberous wrote: post #15
BossingAround wrote: post #9

Earlier quoted context omitted.

Why should a customer pay for bad app design? The app allowed the code to be applied to that specific restaurant. Then backend refused it and customer pays the difference. In what world is that acceptable?

This is so bad I can’t imagine even Uber Eats really thinks it’s acceptable. Probably a bug. The problem is that tech support are useless automatons and there is no way to really escalate to those that can see it clearly should be fixed other than shouting on Twitter. Very frustrating when there’s no avenue for real review and redress other than chargebacks.

After seeing https://www.reddit.com/r/assholedesign/comments/rj0a19/made_..., I don’t think Uber Eats deserves the benefit of the doubt.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#62

Post by fpgaminer »

Similar thing happened to me. Uber put a random charge on my card. I totaled up all my orders/invoices and made sure it didn't belong. Then fought with them for a month, every time they either refused to help or told me it must have been someone else in the family. Luckily Discover had my back and refunded the money immediately when I asked. Never used UberEats again.

Either way, just lay these transgressions on the heaping pile of Uber's toxic business practices. Stealing self driving secrets from Google, maliciously targeting politicians and police, and now just petty theft.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#63

Post by wackget »

oceanghost wrote: post #58
armchairhacker wrote: post #26

Meanwhile trending on Reddit: https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... > Bill's Kitchen couldn't complete your order and has to cancel. We're sorry we couldn't complete your order this time but thanks for continuing to support restaurants. > You'll still be charged Commenters are saying this is flat-out illegal and OP should contact their bank.

I had a similar issue with GrubHub. I ordered a pizza from a local shop. Got charged for it, drove there to pick it up and the pizza shop was closed. I opened a support ticket but GrubHub kicked me out of the support chat claiming my issue had been solved, and I couldn't open a new one. I meant to file a charge-back but never got around to it.

You can open chargebacks for years after the fact. Do it.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#64

Post by bargle0 »

fpgaminer wrote: post #62

Similar thing happened to me. Uber put a random charge on my card. I totaled up all my orders/invoices and made sure it didn't belong. Then fought with them for a month, every time they either refused to help or told me it must have been someone else in the family. Luckily Discover had my back and refunded the money immediately when I asked. Never used UberEats again. Either way, just lay these transgressions on the…

> maliciously targeting politicians and police

I hadn’t heard anything like this. Can you provide details?

Re: UberEats took unauthorized amount (and not willing to pay it back)

#66

Post by cortesoft »

MaxBarraclough wrote: post #49
spuz wrote: post #30

There is currently a thread on Reddit where hundreds are reporting having their orders cancelled but still being charged. https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... A similar thing happened to me. I still have an email that says "your order was cancelled but we'll refund you in 3 weeks". Three weeks later I still had no refund but since so much time had passed, their support refused to consider m…

I'll share my less dramatic experience, on the off chance others have seen the same: Every few weeks I get an email from Uber Eats with a generous-looking promotional code, to the tune of 25% off. If I line up an order on the website and enter the promotional code, no discount appears on the order. If I refresh the page and re-enter the code, it tells me That code has already been used . This has happened to me 3 tim…

Yeah, I never use Uber eats it sometimes do when I get one of those big discounts… but every time I do, I have issues like this. I usually get it to eventually work by following the email link and retrying a bunch, but the fact that it fails so often is always suspicious to me… are they hoping I don’t notice, or that I will say fuck it and order anyway?

Re: UberEats took unauthorized amount (and not willing to pay it back)

#67

Post by razakel »

bargle0 wrote: post #64
fpgaminer wrote: post #62

Similar thing happened to me. Uber put a random charge on my card. I totaled up all my orders/invoices and made sure it didn't belong. Then fought with them for a month, every time they either refused to help or told me it must have been someone else in the family. Luckily Discover had my back and refunded the money immediately when I asked. Never used UberEats again. Either way, just lay these transgressions on the…

> maliciously targeting politicians and police I hadn’t heard anything like this. Can you provide details?

They were tracking reporters and regulators using a "God View" function.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#68

Post by cpcallen »

everfree wrote: post #54
molszanski wrote: post #41

Earlier quoted context omitted.

If you contact the bank or a card company for a chargeback they will likely block you on Uber. Which might be PIA when traveling. All hail monopolies.

At least there's also Lyft. The same can't be said for the broadband internet market, for example.

Not outside the US!

Re: UberEats took unauthorized amount (and not willing to pay it back)

#70

Post by cortesoft »

throwaway_2009 wrote: post #47

This sort of thing is why I still use cash as much as possible. That way you have an atomic transfer. I get food, you get money. It could easily work with card, just pay on arrival and show the driver the payment confirmation. But that would mean Uber taking a small risk of fraud (e.g. people ordering food they didn't want before their account gets banned). So it won't happen unless people force it. It's the sort of…

That is funny because I always use credit cards because I want to protect myself… if I give you cash for something and then you fail to give it to me, I have no way of getting my cash back. If I use a credit card, my bank can get it back for me.
Post reply on HN