Earlier quoted context omitted.
If you check the airbnb hosts subreddit, there are endless stories of hosts being ghosted by support after a guest trashed the place.
Except, of course, when it blew up either on social media or in the press. Then suddenly "they made it right" and some spokesdrone trumpeted some bullshit like "In this exceptional case we didn't live up to our members / hosts high expectations". With rare exceptions I also don't see any more advantage compared to staying in a hotel. But to each his own, I suppose.
We rent them for work offsites, family trips, and individual travel. 98% of the time everything goes smoothly.