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Adobe charges subscription cancellation fee

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Re: Adobe charges subscription cancellation fee

#61

Post by Mandatum »

greggman3 wrote: post #50

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

This is disingenuous at best, and fraudulent at worst - and I know ACCC in Australia will take a very dim view. Take the main page for instance, the one you linked - it lists monthly prices. No mention whatsoever of "annual pricing paid monthly" - it's JUST monthly mentioned. Pic: https://imgur.com/sZPfFDI

When you click "See plans and pricing details" it gives you the Annual monthly and ACTUAL monthly prices. Pic: https://imgur.com/gxokkST

If you click Buy Now the ACTUAL monthly price is hidden from view in a drop-down. Pic: https://imgur.com/l05UZra

I don't know a claims court in the OECD that would rule in favour of Adobe here. Misrepresenting the monthly price up-front is false advertising.

This is a dark pattern, Adobe should be shamed.

Re: Adobe charges subscription cancellation fee

#62

Post by JMTQp8lwXL »

greggman3 wrote: post #50

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

If I cancel my lease, the penalty is one month's rent. It doesn't seem unusual to charge a cancellation fee. But for a company like Adobe, they don't have to find a new tenant to take your spot, as a landlord would. So the claim of the cancellation seems less legitimate.

Re: Adobe charges subscription cancellation fee

#64

Post by paxys »

JMTQp8lwXL wrote: post #62
greggman3 wrote: post #50

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

If I cancel my lease, the penalty is one month's rent. It doesn't seem unusual to charge a cancellation fee. But for a company like Adobe, they don't have to find a new tenant to take your spot, as a landlord would. So the claim of the cancellation seems less legitimate.

That sounds generous. If I cancel my lease I have to pay 100% of the remaining balance.

Re: Adobe charges subscription cancellation fee

#65

Post by greggman3 »

Mandatum wrote: post #61
greggman3 wrote: post #50

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

This is disingenuous at best, and fraudulent at worst - and I know ACCC in Australia will take a very dim view. Take the main page for instance, the one you linked - it lists monthly prices. No mention whatsoever of "annual pricing paid monthly" - it's JUST monthly mentioned. Pic: https://imgur.com/sZPfFDI When you click "See plans and pricing details" it gives you the Annual monthly and ACTUAL monthly prices. Pic: h…

When you click the "buy" button it's made clear

https://imgur.com/uUqd9ZY

Reminds me of car advertising. They don't show the full price of the lease. They show the monthly payments

Re: Adobe charges subscription cancellation fee

#67

Post by tzs »

greggman3 wrote: post #50

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

From the screenshot in the Tweet, it looks like cancelling incurs the fee and causes you to immediately lose access to the apps.

If it were merely making you pay what they were contractually owed for the remaining months of your current year, you should retain access to the apps for those remaining months too.

Re: Adobe charges subscription cancellation fee

#68

Post by greggman3 »

sherry-sherry wrote: post #59
greggman3 wrote: post #50

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

Is it really that clear? https://imgur.com/a/yQFQRKF Right before hitting 'place order' there's a link to a pop-up modal with the cancellation terms. > "Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period." At no point is the total amount (aka, your contract obligation) displayed,…

I see the total amount here

https://imgur.com/uUqd9ZY

Re: Adobe charges subscription cancellation fee

#69

Post by paxys »

tzs wrote: post #67
greggman3 wrote: post #50

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

From the screenshot in the Tweet, it looks like cancelling incurs the fee and causes you to immediately lose access to the apps. If it were merely making you pay what they were contractually owed for the remaining months of your current year, you should retain access to the apps for those remaining months too.

The cancellation fee is 50% of what you still owe on your contract.

Re: Adobe charges subscription cancellation fee

#70

Post by legostormtroopr »

Mandatum wrote: post #61
greggman3 wrote: post #50

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

This is disingenuous at best, and fraudulent at worst - and I know ACCC in Australia will take a very dim view. Take the main page for instance, the one you linked - it lists monthly prices. No mention whatsoever of "annual pricing paid monthly" - it's JUST monthly mentioned. Pic: https://imgur.com/sZPfFDI When you click "See plans and pricing details" it gives you the Annual monthly and ACTUAL monthly prices. Pic: h…

How is this a dark pattern? This seems pretty transparent to me.

You click see more details, it lists all 3 options, you hit next and it keeps the 3 options in a condensed list, but respects your selection.

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