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Launch HN: Cohere (YC S20) – Real-time user support for web apps

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Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#61
post #42
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Earlier quoted context omitted.

Slightly frustrated the demo broke my back button (history hijacking) on my phone (safari) and I had to close the window (should have opened it in a new tab i guess).

Same for me. The demo is really cool, this seems like a fantastic concept. But getting my back button hijacked drives me crazy.

We fixed the back button issue – the root cause seems to have been that iframe content can interfere with the parent's navigation. Thanks for reporting!

Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#62
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post #51

Similar product[1] exists since a few years and even works pretty well (I took a demo once). [1] - Surfly.com

Because it's a proxy, Surfly seems like it would be great for demos or scheduled calls where you're able to send out a link to the customer. After the initial integration, Cohere works for users without any effort on their end.

Will check it (Cohere) out. Surfly initially started off only as a support tool though.

They have an Intercom like icon at the bottom right of the web app, via which one can share screens. It's used by a few airline companies, etc. to give hands on support to some of their older users I guess.

Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#63
I really like the idea and I did an in-depth analysis of your company's homepage here [1]. I remember chatting with the founder of Paircast [2] about this specific issue in the web, the ability to drive and replay sessions + the ability to provide real-time support was totally missing. I am mind blown. That being said I am not sure why you're not using the full potential of your tool to depict the capabilities of what you guys are trying to achieve. If you hire a copywriter or a conversion focused person, they will point the same issues out.

Regardless this is a very promising technology, I would LOVE to see this as part of Intercom/Chatwidgetcompanies in the future!

[1] https://youtu.be/DNjuzZ0FT5Y

[2] https://paircast.io

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