eBay is a fascinating story for their early impact to the commercial internet. It is also fascinating to see how they've fared: it is still around but now it is being eaten up by competitors like Facebook Marketplace in the US, MercadoLibre in Latin America and others. PayPal is on a somewhat similar trajectory. The lesson here is to keep your customers happy or someone else will. Also found it interesting to read ab…
keep your customers happy or someone else will That seems trite. Why couldn't ebay/paypal keep their customers happy? It looks to me like these companies epitomize the management philosophy of "software doesn't matter". Having established a lucrative niche with strong network effects, they offshored their software development. The CEOs are pure managers without software backgrounds; they could just as easily be runni…
PayPal as well to a similar extent. There are a litany of problems that its users have been complaining about for years that have not been addressed. I see PayPal rolling out certain new services but ignoring existing services. If PayPal was ahead of the curve, there would be no need for services like Venmo (now owned by PayPal!) Or even Stripe.