This is such impressive blather that I’m now convinced I know nothing at all about modern sales and marketing. It may as well have been written by an ancient alien civilization for all I understood. Probably we’ll hear something very like this when SETI receives a signal from another star system.
>>> Thanks to developers’ trust in our core infrastructure and their recommendations, we’re fortunate to have a constant and growing inbound flow of leads and net negative churn, meaning the value of usage-driven upgrades outweighs the loss in revenue from subscription cancellations. I’m glad they clarified what “net negative churn” means, that really cleared things up.
New customers spending new money (net new)
Current customers increasing spend (expansion)
Current customers decreasing spend (contraction)
Current customers leaving (traditional churn)
Net negative churn means when you add up the bottom three, revenue has increased.
Another way to say it is you don’t have to add new customers to keep growing revenue.