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Sonos's “recycle mode” intentionally bricks devices so they can't be reused

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Re: Sonos's “recycle mode” intentionally bricks devices so they can't be reused

#61

Earlier quoted context omitted.

Seems ripe for a hacking attempt. Being able to kill hardware with software always seems dangerous.

According to the twitter thread their ``recycle mode'' works by blacklisting the device's serial number in the mfg's database to prevent it from working, so depending on what you want to do with them they might be perfectly functional.

That sounds like Sonos can easily reactivate them, right? That's not a bricking, is it?

Re: Sonos's “recycle mode” intentionally bricks devices so they can't be reused

#62

This is shocking. Why do I need to have a recycle mode on a speaker? Oh because it’s a WiFi connected, smart speaker that collects and stores data on me. We recently read about Apple devices being bricked in the recycling process because of Find My, but that makes sense, because it’s a personal computer or phone where I intentionally store personal data. And I’d much rather err on the side of that data not getting ou…

You forgot that Sonos is mostly a CIA spying device, so it needs to be destroyed remotely if the operation is in danger to be detected.

Re: Sonos's “recycle mode” intentionally bricks devices so they can't be reused

#63
post #49

Am I misunderstanding something? Once in recycle mode you're supposed to send them back so that Sonos can actually recycle (or even reuse, nothing stops them from refurbishing) the old device. Recycle mode seems to simply be a convenience so that people can get the 30% rebate immediately once they've shown they're serious about sending back the device. What sucks is that you have to trade up to recycle, if they offer…

Except Sonos doesn't actually want the old device back, they say that you should take it to a recycling center so they can take it apart or whatever they do with them [1]

[1] https://twitter.com/secresDoge/status/1210684264880189441

Re: Sonos's “recycle mode” intentionally bricks devices so they can't be reused

#64
post #49

Am I misunderstanding something? Once in recycle mode you're supposed to send them back so that Sonos can actually recycle (or even reuse, nothing stops them from refurbishing) the old device. Recycle mode seems to simply be a convenience so that people can get the 30% rebate immediately once they've shown they're serious about sending back the device. What sucks is that you have to trade up to recycle, if they offer…

Sonos doesn't take back the used devices: they expect users to give them to a local electronics recycler for recycling, where they essentially have to be scrapped, because devices in "recycle mode" are blacklisted in Sonos's servers and can't be resold (even if they're in perfect working order).

[deleted]

Re: Sonos's “recycle mode” intentionally bricks devices so they can't be reused

#65

Ok, this seems really disgusting. The post was lacking some context at first but from how I understand this, you can render your sonos device unusable voluntarily and in turn get a new sonos device for a little cheaper. This happens by marking the serial number of your device on the sonos servers as "recycled" making reactivation impossible. And they're somehow marketing this "feature" as environmentally friendly bec…

Seems ripe for a hacking attempt. Being able to kill hardware with software always seems dangerous.

Do you think it’s really permanent though? I would assume Sonos maintains a list of the blacklisted devices and they could restore a device if they really needed or wanted to.

Your comment also made me wonder whether there’s such a thing as green hat? It doesn’t seem like there’s much of an economic incentive for a hacking attempt but I’d imagine Sonos would take a very different approach to recycling if every active device was suddenly put into “recycle” mode and this program was in the headlines.

Re: Sonos's “recycle mode” intentionally bricks devices so they can't be reused

#66

Earlier quoted context omitted.

They’ve actually done a pretty good job of being backwards-compatible and even enabling features on older speakers if they’re grouped with newer ones. For example, having an AirPlay 2 speaker in a group means that all speakers in the group will receive sound through AirPlay 2, even if they didn’t support AirPlay in the first place. That makes this even more puzzling.

Didn't they face huge backlash a few years back when they EOLed still functional kit people owned and used? * It was the CR100 Controller they updated to no longer be able to control devices it previously could.

Sonos EOLed their hardware controllers, since they'd moved over to their phone-based controllers almost exclusively several years before (it had been a while since you could buy the hardware controllers).

AFAIK they've never EOLed any speakers. Older speakers sometimes don't get newer features (like AirPlay 2), but they still work and can even play back AirPlay 2 audio if grouped with a newer speaker.

Re: Sonos's “recycle mode” intentionally bricks devices so they can't be reused

#67
post #7

Well, this is where the industry is going. The latest buzzword we hear in the industry is called "product as a service" — you buy a product, but still don't own it. You have to keep paying them for using your own property or else they remotely brick the device. First gen Ipods were a prime example, but now everybody seem to want to do the same. We recently had a prospective client who had an idea of very cheap intern…

> You buy a product, but still don't own it, and have to keep your subscription going so the seller don't remotely brick your device.

That’s absolutely not what’s happening here. I paid £169 for my Play:1 five years ago, and it’s still working as well as the day I bought it. I haven’t paid them a penny since.

This eco trade in may be a bit sketchy but absolutely no one’s device is being bricked without their consent.

Re: Sonos's “recycle mode” intentionally bricks devices so they can't be reused

#68
post #16
post #4

Why is that not incredibly illegal?

Because that's not going to be argued like that in court. It may not be that hard to say that's its for: - Preventing "counterfeiting" as in people salvaging their PCBs to put on "rogue" devices. - Protecting their brand name as a "rogue" device may misrepresent what a proper sonos product actually is. - Preventing misuse of the account that was registered on the device, hence protecting their customers personal data…

Customers can’t use this mode when the product is not repairable in most cases as the SOC which is the only irreparable component needs to be fully functional.

If your device cannot boot you can’t put it into recycle mode.

This mode is designed for one thing only and that is to disable perfectly working devices.

IIRC the device also needs to be within its warranty period for you to use recycle mode.

Re: Sonos's “recycle mode” intentionally bricks devices so they can't be reused

#69
post #59

Earlier quoted context omitted.

Millennial audiophools need their 192kHz 32-bit playback. Grandpa's sound system just won't cut it for reproducing those refined ultrasonics.

You really do need a high quality DAC for a modern system. Older systems won't have a DAC at all, much less a good one. That is a big deal unless it's a system 100% dedicated to vinyl.

Good thing those can be added after the fact.

Re: Sonos's “recycle mode” intentionally bricks devices so they can't be reused

#70
post #49

Am I misunderstanding something? Once in recycle mode you're supposed to send them back so that Sonos can actually recycle (or even reuse, nothing stops them from refurbishing) the old device. Recycle mode seems to simply be a convenience so that people can get the 30% rebate immediately once they've shown they're serious about sending back the device. What sucks is that you have to trade up to recycle, if they offer…

Except that customers who accidentally trigger recycle mode are shit out of luck.
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