Disney+ fans without answers after thousands hacked • Hacker News Board

Re: Disney+ fans without answers after thousands hacked

#61

Post by TallGuyShort » Mon, Nov 18, 2019, 10:15 PM UTC

arbitrage wrote: post #42

TallGuyShort wrote: post #12

They can still torrent the content, which is what I'm doing after I paid for the first month of Disney+ and then found out their DRM disallowed Linux because of "security levels".

You really couldn't have predicted that that would be a possibly?

I expected better, given Netflix and Amazon have been able to do it for quite some time with no problem. And I would still be willing to pay Disney's current price given their content selection if they were able to deliver it reliably on other devices, but I've been disappointed so far.

Re: Disney+ fans without answers after thousands hacked

#62

Post by buzzerbetrayed » Mon, Nov 18, 2019, 10:17 PM UTC

mcbits wrote: post #30

bobbonew wrote: post #18

OP you can do better with that title. We all know it wasn’t “hacked”.

Disney apparently wasn't hacked, but the users were. Password guessed/stolen = account hacked in common parlance.

In common parlance, yes. However, I would argue it doesn’t mean that on hacker news.

Re: Disney+ fans without answers after thousands hacked

#63

Post by TallGuyShort » Mon, Nov 18, 2019, 10:18 PM UTC

ocdtrekkie wrote: post #36

markovbot wrote: post #24

Earlier quoted context omitted.

You issued a charge back with your credit card company for that, right?

Credit chargebacks are a really great way to end up being banned from a lot of companies' businesses going forwards. It's a last resort, not a "I'm too lazy to ask for a refund" strategy. It sounds like Disney+ was accepting refunds for preorders up until the launch day. Whether or not they can refund after presumably may depend on whether or not they can tell you've watched some of the content.

Re: chargebacks as a last resort, yes - in my experience the credit card company will at least ask a few questions to make sure you've made a reasonable effort and have at least thought about getting some documentation of what's happened. But I'm less concerned about getting $6 back than I am about telling Disney that they lost a paying customer because they assumed I might be a pirate. It's a self-fulfilling prophecy. I never felt any desire to pirate a Netflix Original because their DRM doesn't get in my way.

Re: Disney+ fans without answers after thousands hacked

#64

Post by dagurp » Mon, Nov 18, 2019, 10:24 PM UTC

skyo wrote: post #15

Bootwizard wrote: post #11

Earlier quoted context omitted.

How do you know of your credentials are compromised?

Probably the best way to check is https://haveibeenpwned.com/

Or https://monitor.firefox.com/ (which is basically the same thing)

Re: Disney+ fans without answers after thousands hacked

#65

Post by whoisjuan » Mon, Nov 18, 2019, 10:30 PM UTC

phamilton wrote: post #57

freehunter wrote: post #41

Earlier quoted context omitted.

Doesn’t Disney own Hulu? They shouldn’t be new to the streaming video world.

Their actual state of the art streaming tech is from BamTech Media, which was developed by Major League Baseball and sold to Disney in 2017. Disney also owns ESPN and their streaming platform. So between Hulu, ESPN, and Bamtech they definitely aren't new.

I think there's a big delta between having experience with operating those services and trying to launch a service that on its first day had 10 million users and its expected to be at 100 million users in 4 years.

ESPN and MLB TV are probably pretty far from those numbers.

Re: Disney+ fans without answers after thousands hacked

#66

Post by derrikcurran » Mon, Nov 18, 2019, 10:43 PM UTC

I recently had some suspicious activity on my HBO and Hulu accounts. I checked my email address on haveibeenpwned.com and found some pastebin links at the bottom from August 2019. Sure enough, my email and password for HBO were there in plain text along with many others. The format was like this:

  ================
  notarealperson@email.com:password123
  Subscription: Your HBO NOW subscription is billed through 
  [HBO]
  Expiry Date: September 20, 2019
  21 Days Remaining

I haven't figured out the source yet. It's possible that someone just took these recent dumps and ran them against Disney+

Re: Disney+ fans without answers after thousands hacked

#67

Post by mcbits » Mon, Nov 18, 2019, 10:55 PM UTC

buzzerbetrayed wrote: post #62

mcbits wrote: post #30

Earlier quoted context omitted.

Disney apparently wasn't hacked, but the users were. Password guessed/stolen = account hacked in common parlance.

In common parlance, yes. However, I would argue it doesn’t mean that on hacker news.

The BBC doesn't write for Hacker News. And I would argue that just about everyone here understands what "hacked" means in this context anyway.

Re: Disney+ fans without answers after thousands hacked

#68

Post by UweSchmidt » Tue, Nov 19, 2019, 12:15 AM UTC

tobr wrote: post #17

Why are Disney+ customers referred to as “fans”?

Stating the obvious: marketing tries to redefine language to influence customers. You can either shrug it off or actively fight it.

Like: If you go along with calling sandwiches "subs" you might associate this particular food with Subway and may consider competing food products less.

Off the tangent: Companies pay to rename sports arenas. They're not paying you, so you could just say "we're going to $teamname stadium" instead of $companyname stadium".

Re: Disney+ fans without answers after thousands hacked

#69

Post by denkmoon » Tue, Nov 19, 2019, 1:22 AM UTC

TallGuyShort wrote: post #61

arbitrage wrote: post #42

Earlier quoted context omitted.

You really couldn't have predicted that that would be a possibly?

I expected better, given Netflix and Amazon have been able to do it for quite some time with no problem. And I would still be willing to pay Disney's current price given their content selection if they were able to deliver it reliably on other devices, but I've been disappointed so far.

Disney are the single biggest contributor to the shitshow that is copyright law right now. I don't understand why anyone would expect them to play nice.

Personally I view is as a moral imperative to not give them any money.

Re: Disney+ fans without answers after thousands hacked

#70

Post by RubberShoes » Tue, Nov 19, 2019, 2:30 AM UTC

whoisjuan wrote: post #65

phamilton wrote: post #57

Earlier quoted context omitted.

Their actual state of the art streaming tech is from BamTech Media, which was developed by Major League Baseball and sold to Disney in 2017. Disney also owns ESPN and their streaming platform. So between Hulu, ESPN, and Bamtech they definitely aren't new.

I think there's a big delta between having experience with operating those services and trying to launch a service that on its first day had 10 million users and its expected to be at 100 million users in 4 years. ESPN and MLB TV are probably pretty far from those numbers.

We did a lot more than just MLB and ESPN ;)