Earlier quoted context omitted.
Support and managing state are two different things. For friends and family, the support I provide is almost never about state or ramifications of state. The most common set of questions are actually around printing (why does it print the webpage name at the bottom of the page? I don't want that. Or the computer says it's out of ink, but I just put new ink in it). Chrome just complicates this. The next biggest set of…
Why would ChromeOS complicate tasks like page setup? It seems printing is somewhat different (not sure - I haven't used a Cr-48 yet) but it can't possibly be so complicated my mother (an archetypal 75 year-old lady) would have problems. About a month ago, I set her up with a USB printer (I took away my networked printer), Ubuntu detected it immediately when plugged. No driver download, no nothing. It all just worked.…
I ran w/o any virus protection until about 2005 on a PC and never got any malware. Lucky? Maybe, but I see so little malware amongst "my users" that I wonder where the ruckus comes from. In any case, I do now have everyone on MS Security Essentials.
ChromeOS doesn't complicate page setup, but it printing. With printing you need to have a "server" computer hooked up to the printer. Now there are issues around the other computer being turned on, and diagnosing issues at the host computer rather than at the machine their doing the print job from. Basically take every problem you have today, but then add another computer in the middle.