From their website: "It’s pretty amazing how much technology helps us accomplish at work. Things that used to take days now take hours, and many small tasks—like updating a spreadsheet cell—are as easy as they should be."
Let me fix that for them...
It's pretty amazing how much constantly changing the UI and workflows slows us down from getting work done. Things that use to take seconds now take minutes, small tasks-like finding a file-take longer and require more cpu cycles because you need to use search (assuming you know the file name you're searching for) rather than using the previous, familiar directory structure UI which either a) no longer exists or b) takes several extra clicks and minutes to reveal again.
As I mentioned in another comment: I contacted support a few weeks ago because I couldn't find the file(s) I was looking for. They keep changing the UI. They told me to use the search feature. That feature is lacking and it doesn't help that I don't know the filename since it was an uploaded photo from my phone. I left them feedback that the UX sucks and that they need to stop changing things for changing sake. Things are/have gotten worse regarding their UX. I think their devs are thinking and selling themselves on their ideas of what improvements are rather than current customers. If they want to try new things, leave the existing product alone and a launch an entirely new(er) product like DHH and basecamp do without disrupting their own existing paying customers![1]. Don't upset happy customers and give them a reason to re-evaluate your offering and other options.
[1] https://businessofsoftware.org/2015/10/david-heinemeier-hans....