Surely the obvious question is: is the high street shop really a justified expense? Surely all the sales are online? The more specialized the shop, the less one can hope to fulfill ones sales volume from people in physical cruising distance. The article doesn’t seem to address this, except for acknowledging that most sales are online.
In theory it does not make a lot sense. In practice, I am amazed at how much crap most online webshops are. In a shop I can browse through the wares much easier. I can examine them, look at the size and specs, feel the weight and texture, get ideas. More often than not, crucial specs of the product I am looking at are not available. Dimensions and weights are often missing, I often can't look at more than 5 or 6 arti…
I ended up trawling a few local plumbing supply stores and was really surprised how few washers they had, about the fourth store had a few random open boxes they let me rummage through and we agreed a price. It was unexpectedly difficult.
I've found similar problems getting screws I want (for a ceramics kiln). Gave up and used the best thing I could find in Screwfix (which aren't that good).