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The Mastermind Behind Chase’s Sapphire Reserve Card Sets Her Sights on Banking

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Re: The Mastermind Behind Chase’s Sapphire Reserve Card Sets Her Sights on Banking

#61
post #30

Earlier quoted context omitted.

This sort of shallow, hasty dismissal of someone else's work is just the kind of comment we're hoping to convince people to pause before posting here—and then not post. Would you please not do this in the future? It's easy to convert this kind of bad comment into a good one: instead of acting like you know someone's work better than they do, post your points as respectful questions. The odds are that a hasty internet…

(I’m only responding because Dan getting involved in the conversation is equivalent to the bouncer at the bar putting his hand on your shoulder). My target was inappropriate. The snark should have been directed at the author of the submarine PR advertisement, not the marketing executive. I believe articles like this, which are barely more than corporate press releases, are more damaging to the community than the loos…

Since Scott already replied, now you've got two bouncers.

The trouble with what you've said here is that even if you're right about the article, it's easy to make your points without doing damage to HN. It simply takes a will to do it and a willingness to wait a little, to make it past the reflexive phase where the snark enzymes kick in.

That aside, there's another problem with your argument: if it's right, it's too right, because the same observation applies to nearly all media pieces. This sucks, but it is a cost of doing business on the internet (probably literally). If we focus on these annoyances, we only deprive ourselves of curious discussion. I'd say the guideline to apply here is the following one, translated to the article level:

Please respond to the strongest plausible interpretation of what someone says, not a weaker one that's easier to criticize.

In other words, please respond to the most interesting things in an article, not less interesting things that are easier to criticize. If there are no interesting things, that's different, but then you should flag the submission.

https://news.ycombinator.com/newsguidelines.html

Re: The Mastermind Behind Chase’s Sapphire Reserve Card Sets Her Sights on Banking

#62
post #40

I'm not sure if it's just the people I work with, or if chase has a problem because credit card ownership has changed. I don't use credit cards in the same way as parents where I'd have 1 card then make all of my charges on it. For example: instead of making the csr my only card, I have the amazon card for 5% back on a.com. I have the csr for 3% on restaurants/travel which covers lunch/dinner + traveling and the 2.5%…

With mobile wallets this will get even easier. I keep my brand specific cards in Apple Pay and don't even carry it anymore.

Re: The Mastermind Behind Chase’s Sapphire Reserve Card Sets Her Sights on Banking

#63
post #16

Earlier quoted context omitted.

10,000 points sign up bonus. $300 towards traveling every year^. Basically they pay her/him to have the card. ^Without the ridiculous restrictions that Amex has in its equivalent perk.

I max out my $200 Uber credit and $200 airline credit each year on my Platinum, so I do a bit better there than the Sapphire Reserve would get me.

I have a Platinum and find the $200 airline credit worthless, as it cannot go towards the ticket, Chase can, and you have to choose the airline beforehand.

Re: The Mastermind Behind Chase’s Sapphire Reserve Card Sets Her Sights on Banking

#64
post #30

Earlier quoted context omitted.

This sort of shallow, hasty dismissal of someone else's work is just the kind of comment we're hoping to convince people to pause before posting here—and then not post. Would you please not do this in the future? It's easy to convert this kind of bad comment into a good one: instead of acting like you know someone's work better than they do, post your points as respectful questions. The odds are that a hasty internet…

Comments like this seem reasonable, but are part of how insanely toxic the community on HN is. People don't see it as toxic because they are either used to combative or are ok with insulting dismissivity as long as it isn't pointed towards themselves. It gets tiring however, and that kind of attitude gets you edged out of many companies - rightfully so!

Insanely toxic? Are you joking? This is the cleanest message board I've ever seen.

Re: The Mastermind Behind Chase’s Sapphire Reserve Card Sets Her Sights on Banking

#65
post #27

Earlier quoted context omitted.

They beat amex at their own game. That’s a big deal.

AMEX basically shot themselves in the foot. AMEX had one of the highest renewal fees for users and one of the highest transaction fees for vendors. Consequently, they lost the ubiquity required to be a useful credit card and wound up in a downward spiral positive feedback loop.

Losing Costco was a big problem for Amex.

Re: The Mastermind Behind Chase’s Sapphire Reserve Card Sets Her Sights on Banking

#66

Earlier quoted context omitted.

I think it's a lot of these things. The other thing not mentioned is "Status". When you hand over that metal card you feel special, sometimes the person receiving the card comments on its weight or its thickness. If not consciously, at least subconsciously this is a card that rewards your pleasure centers when you use it. There's no doubt I use it more than any of my other cards. My guess is they're crushing it on fe…

How often do you get people commenting on the weight of the card and where do you live? I have the Amex platinum and the CSR and honestly I was concerned that they’d draw too much attention. They haven’t, and I’m happy about that. I suspect it’s because I’m in the bay area and both of those cards are common out here.

I live in one of the wealthiest parts of LA and I get comments on it a few times a month. But this area is old money so a lot of the rich people here don't have the latest thing (unless it's a car) -- in the bay area I'm not surprised it's common. I also have the Amex Platinum and it gets about the same number of comments. When I travel, especially outside the US, I get comments on it about 30% of time I use it! lol. Metal cards are extremely rare, if non-existant, outside the US.
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