I remember when my father — a field-service engineer for then Digital (more server hardware than anything software) — brought home an early release of Windows 95 from a MSFT buddy. It was around this time of year, 1995.
I managed to install it on whatever hardware we had laying around the house. Cool beans.
Then I installed Keen. But the sound didn't work.
I asked father dearest. He fuddled around and couldn't figure it out. I tried a different pair of Soundblaster Speakers (looked like these https://iak.olx.ph/images_olxph/834942014_1_1000x700.jpg?buc...), but no dice.
Then I realized that it wasn't the speakers but the game, because the sound worked otherwise! https://www.youtube.com/watch?v=miZHa7ZC6Z0
I took my father's pager and scrolled through, looking for the MSFT guy. I called him at 9am the next day. "Hi msft guy my name is joshmn I am guy-from-digital's son; I have a question about the operating system I have on this disk. Do you have a moment?"
I remember my mom standing in the kitchen saying "what are you doing joshmn?" "Mom please one moment I am talking to the msft guy"
She almost died laughing.
I explained my issue with Keen and sound. I can only imagine he was amused.
Luckily for me, his son had the same issue! It required a simple change in a text file somewhere, I can't remember where, but after an hour I finally figured it out.
Same guy traded a SEGA Genesis for a whopping 23" CRT a few years later.
My mom says I was a smart kid. Sure, maybe, but little does she know about how I couldn't find the second DOOM floppy for the installer. To replace it, I took a Windows 95 floppy, put a different sticker over it, and tried my hardest to write (physically, on the label) the same exact design/letters/words of the other DOOM floppy, changing the 1/x for 2/x.