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How to kill a company's morale in one easy memo

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Re: How to kill a company's morale in one easy memo

#61

I'd actually like to take a step back from the hate-fest going on in the comments here and evaluate this. Before you downvote me, at least read what I have to say. This email is a classic example of poor communication. It's very clear that the guy is frustrated and is taking it out via an emotional response. However, we don't know the whole story here, do we? From my reading, it sounds like this has been an ongoing p…

I was thinking something similar.

In the startup world we know that the strongest motivation is internal, and that despite the cultural expectation of long hours, we can't really force the issue. Instead we have to hire people that are internally motivated by passion for what they do, and a desire for greatness. If, in a startup, you have to crack the whip you've probably already failed.

In the corporate world you don't have the luxury of hiring only the best and brightest most internally motivated people. There's the law of averages for one thing, but also there tends to be a lot more grunt work, bureaucratic overhead, and the individual has much less opportunity to make a difference anyway. There are good reasons for these things; once you have a profitable, repeatable business, bureaucracy and processes ensure the money keeps coming in and mistakes are learned from on an institutional level, there is less incentive to innovate because the risk-reward structure is completely different.

Despite the fact that we know this is bad for morale, we don't know that morale and intrinsic motivation were getting this company anywhere. It's entirely possible that the low-level employees were losers (in the Gervais principle sense) with no personal stake in the company other than to milk it for a paycheck. If that's the case then perhaps motivation by fear is a legit management strategy. In other words, even though it may be true that brilliant hackers would never put up with a managerial environment like that, maybe they never would have worked there anyway.

Re: How to kill a company's morale in one easy memo

#62

I'd actually like to take a step back from the hate-fest going on in the comments here and evaluate this. Before you downvote me, at least read what I have to say. This email is a classic example of poor communication. It's very clear that the guy is frustrated and is taking it out via an emotional response. However, we don't know the whole story here, do we? From my reading, it sounds like this has been an ongoing p…

What struck me about the memo, is the constant references to 'the problem', without ever defining what the actual problem was. People not working long hours might be a symptom of a problem, but it is not a problem in and of itself.

You ask how we'd tackle the problem, but I don't know how anyone can answer that without knowing what the problem actually is.

This might have been communicated, or evident, outside of this memo, but it sounds like he's trying to fix a problem that doesn't necessarily exist, based on questionable metrics.

Re: How to kill a company's morale in one easy memo

#63
post #42

Earlier quoted context omitted.

No. I'm pointing out that he may be a total ass, but it doesn't seem to have hurt his company.

Yes, but you didn't present evidence that he didn't hurt his company. You presented evidence that he didn't hurt the company so badly that it didn't grow, but not that he didn't hurt the company.

in past 10 years the stock has grown at an annualized rate of 19%, weathered 2008 crash extremely well and has doubled since crash. The guy is also still at the helm at the age of 60. He might be the worse a*hole possible, but whatever he's doing seems to be working pretty well.

Re: How to kill a company's morale in one easy memo

#64

I'd actually like to take a step back from the hate-fest going on in the comments here and evaluate this. Before you downvote me, at least read what I have to say. This email is a classic example of poor communication. It's very clear that the guy is frustrated and is taking it out via an emotional response. However, we don't know the whole story here, do we? From my reading, it sounds like this has been an ongoing p…

I was thinking something similar. In the startup world we know that the strongest motivation is internal, and that despite the cultural expectation of long hours, we can't really force the issue. Instead we have to hire people that are internally motivated by passion for what they do, and a desire for greatness. If, in a startup, you have to crack the whip you've probably already failed. In the corporate world you do…

Instead we have to hire people that are internally motivated by passion for what they do, and a desire for greatness.

I think you're missing an important part of the picture: Startup employees generally want to get rich too. If the startup they work for does phenomenally well, that should happen.

In the corporate world, not only does an individual have less opportunity to make a difference, they usually get pretty much no payout even if they do something really outstanding.

Re: How to kill a company's morale in one easy memo

#65
post #3

We got this: "Recognizing that many of you may have childcare obligations that may create a personal challenge for you please seek approval from your manager to deviate from the above and don’t allow your personal schedule to take priority over your need to support your team’s efforts to service the customer." A lot of people where I work didn't particularly like the tone of that.

Translation: "Kids are important and stuff, but keeping customers happy is what matters."

Re: How to kill a company's morale in one easy memo

#66

I'd actually like to take a step back from the hate-fest going on in the comments here and evaluate this. Before you downvote me, at least read what I have to say. This email is a classic example of poor communication. It's very clear that the guy is frustrated and is taking it out via an emotional response. However, we don't know the whole story here, do we? From my reading, it sounds like this has been an ongoing p…

What struck me about the memo, is the constant references to 'the problem', without ever defining what the actual problem was. People not working long hours might be a symptom of a problem, but it is not a problem in and of itself. You ask how we'd tackle the problem, but I don't know how anyone can answer that without knowing what the problem actually is. This might have been communicated, or evident, outside of thi…

Or what's far more likely is that there was a problem that did exist, we just don't know what it was or the context because only got this one memo.

Re: How to kill a company's morale in one easy memo

#68
post #53

Earlier quoted context omitted.

Of course you're right, but that's a pretty high standard to hold him to. You'd have to say the same thing about CEOs who behave in a way you support, too. ("Yeah, their stock improved after he started treating employees with respect, but how do you know they couldn't have done better without that change in behavior?")

I think the moral of the story is that stock prices are a pretty bad way to gauge employee morale.

I'll refine that one step further: stock prices are a bad way to gauge anything reliably ... except stock prices.

Re: How to kill a company's morale in one easy memo

#69

From the comments: My sister used to work for a large multinational that pressured people to come in on Saturdays. The employees would come in but they would work on personal tasks like paying bills and balancing their checkbooks. It was all for appearance and it just pissed off the employees. She left the company after this pressure started. Part of her Saturday "work" was looking for a new job. In my experience thi…

It's a case of misplaced metrics. I can't find the name of the paper or the researcher, but I believe it's been shown that when you try to reward/punish some metric of productivity, invariably the employees will begin to maximize that metric, perhaps at the expense of productivity. Measuring number of hours in the office is not a direct measurement of productivity, and these employees were meeting the metric, but onl…

I read of it via Joel Spolsky:

http://www.inc.com/magazine/20081001/how-hard-could-it-be-si... which cites a Harvard chap's book as a reference, and

and http://www.joelonsoftware.com/articles/fog0000000070.html which seems based on his experiences at Microsoft.

Re: How to kill a company's morale in one easy memo

#70
post #5

Looks like someone needs to read The Mythical Man Month. (I know TMMM is about specifically software engineering but for a CEO to think that bums on seats==productivity is fairly depressing) On a aide note - Americans! Move to Europe! Our economy is collapsing too but we're having a much better time watching it happen...

your last line there was the funniest comment I've read on HN in years. thank you!
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