Earlier quoted context omitted.
"McDonalds probably has better research on their own business than you do." This is never something you should believe in a major, for-profit company heavy on management. Those companies have people investing in all kinds of BS all the time everywhere from top to store level. That includes McDonalds which is easy to verify by just listening to the employees talk about management and company politics. Now, it may be a…
> "McDonalds probably has better research on their own business than you do." This is never something you should believe in a major, for-profit company heavy on management. It takes an astonishing amount of hubris for any single individual to believe they can really have market research superior to a company's when it comes to the company's core competency. Even where it's true, I expect such an individual to have a…
It really doesn't. All it takes is a person to listen to people that work at these Fortune 500 companies talk about how big decisions get made. I did that most of my day for years. I also read what many say on online forums. I believe there's plenty of smart people in them including excellent marketers at McDonalds. There's even plenty of well-informed decisions and sensible projects.
However, years of empirical data says what makes most of these companies run amounts to political skill of managers and the Peter Principle. Again, that's not my guess so much as what people in the middle and on the ground tell me. The low-level employees of big, food chains also gripe about corporate visitors saying they're worthless by adding nothing to what's going on or things they say are hugely disconnected from how the place runs day-to-day. As if they're managing a different, better-run company with more staff. Those people come and go with high turnover but a fraction of them move up into the positions making bigger decisions despite adding about nothing to the effectiveness of their restaurants. Gotta be politics and authoritarianism instead of performance given the data.
