My wife just bought a brand new Toyota Highlander and I can confirm that the nav system is terrible. I can only imagine how much that turd increased the purchase price.
I just got the new Highlander, and can only conclude the nav (and most of the rest of the car UX) was designed by a committee of angry monkeys.
They've also doubled down on their refusal to not include Carplay/Android Auto. They're putting something called "SmartDeviceLink" which is yet another MirrorLink 1.1 clone (which is itself a disaster), but this time controlled by a different consortium of companies.
Although amusingly the other major auto maker putting SmartDeviceLink in their vehicles, Fort, has already given up and put Carplay/Android Auto into their latest Ford SYNC3 infotainment system software. Leaving Toyota the only major company providing SmartDeviceLink.
I legitimately think Toyota will slump in sales when seemingly every other major manufacturer has Carplay/Android Auto. All because Toyota is greedy and wants to profit off of the infotainment unit rather than the vehicle itself.