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Hi joshcanhelp. Sorry to hear that. ReachNow ordinarily handles customer support but if you email me the account you signed up with at support@ridecell.com we'll have the iOS team check it out. The 3 series cars are in the fleet right now. Can't comment on a specific model but there'll be more coming :)
It took a team to make that iOS application? You might be taken for a ride there. I saw the app on iTunes.
As an engineer myself, consider that you may be underestimating the complexity of working with hardware in the car, something most apps don't have to worry about.