> ...I won't even use the self-service kiosk at McDonald's
As lame as it may be, but I just used the McDo kiosk for the first time.
Why? I'm a very infrequent customer at McDo and have 0 knowledge of options and combos, but also remember the mutual annoyance when previously asking for menu details from a min-wage clerk.
In a perverse way, the kiosk gives that power to choose back to me, the customer. At the same time relegating the supposedly more able humans to even less meaningful role.
This worked quite right in this case. I can see this approach applicable as well for some medical need that could be mapped onto a sequence of a "few" choices.
This could be resulting in some assistive pre-screening report.
Well, that's the stuff the assistants do at the beginning of a doctor visit. Not that different from a slot-operated scales of ancient times.
But in the end, I still want to see an immediate human responsibility in such transaction. By the same token, a GP won't be leaning heavily on such "assistive report" and would still go on and ask all of the questions again, as trained, as allotted, as billed.
Each doctor visit begins as a custom solution, no matter how cookie-cutter it turns out to be at the end. That's what we expect and that's what it ends up being billed to us.