Earlier quoted context omitted.
> There's no shame in being homogenous and obvious, though. The real world analog is this... The reason people (especially Americans) stay in Marriott property hotels is because they are homogenous. If all I want to do is travel to Phoenix, AZ for work I want to know that the hotel room has the same mattress, desk, TV, customer service, etc. There is real legitimate value to that. So I'll book the Courtyard in Phoeni…
It is actually a rational choice. It is a defense against extremely bad experiences. A personal example from a few weeks back. My SO booked a hotel for a weekend as a birthday present. We went there, it had a fantastic spa, dinner was delicious, the room great, clean, and so on. Individually designed, well thought out, friendly staff. Breakfast came around and the coffee was abysmal. Really truly abysmal. What did we…
Marriotts are sadly not the same between countries, and that's probably a good thing.
The standard for large chain hotels in the US are much, much lower than everywhere else in the world. Full-service Hiltons in the US don't even have executive lounges anymore.