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Slack has raised our charges by $195k per year

mahadk.com

581–590 of 1001 posts

Re: Slack has raised our charges by $195k per year

#581

This is a nightmare of a PR for Salesforce / slack. I guess someone did not do their due diligence before reaching out and informing you about the price hike.

I wonder if they can blame this one on AI :-) I can see that they could have identified extortion targets with some "agent" and someone felt very proud of having automated this important, but often neglected part of their business model.

Re: Slack has raised our charges by $195k per year

#582

Earlier quoted context omitted.

Wait, there are people who actually don't hate Salesforce?

My sales people love it.

Is there a good rundown on what they see / like?

I’ve only seen salesforce from a non sales perspective and it was a horror show, but I’m curious what it looks like to sales folks who like it?

Re: Slack has raised our charges by $195k per year

#583
post #529
post #411

Earlier quoted context omitted.

Isn't changing the terms of a deal without even sending you a new contract pretty much illegal anywhere sane? Even between business entities?

You need to be able and willing to fight the other party in court. I doubt anyone there is enthusiastic about that.

Depends on what you want to fight about.

If your rates were raised and you have not received new contract, if you can drop the service at that point, they can't collect including any cancellation fees.

If you want to continue using the service, that's a bit trickier.

Re: Slack has raised our charges by $195k per year

#584

Earlier quoted context omitted.

Teams ain't great but I've not really seen any huge argument as to how Slack is measurably better (anymore) and Microsoft wants to squeeze you, but not put you through the Juicero™.

A lot of tools integrate with Slack and don't have native/built-in integrations for Teams. I like the Slack UX better but is very hard to describe why. Also every time I join a Teams call on an iMac, the camera freezes.

Teams organizes your communications into "teams", slack into "channels". Somehow the latter just makes more sense to more people.

Re: Slack has raised our charges by $195k per year

#586

Thousands of teen coders now hate Salesforce in advance . This is very shortsighted.

That doesn't really matter: Salesforce is not a technology company, it's a sales company. They need to win the loyalty of procurement decision makers, then engineers will have to use whatever the business people were sold. Exceptions are small tech-first companies where the engineers directly decide on tools.

Isn't this even more devastating in that respect? A 50x $ increase with only two days notice? This isn't some tech issue, this is directly related to procurement.

Re: Slack has raised our charges by $195k per year

#588
post #222
post #125

Slack's business model has always been that you give them all your most critical data and they sell you access to it. This is basically the business model of the traditional kind of ransomware, before people got better at making backups. You probably should expect large bill increases over time from ransomware-as-a-service companies like Slack. Not all of them—people are capable of behaving decently—but probably the…

I was cancelling my annual slack premium last month and had to click to acknowledge that some of my members are using the AI features and they will lose access to them. They then offered me a discount and if I refused there was another checkbox where I accepted that I was about to cause disruption for other staff. I was tempted to take the deal until that point, but I'm the only member of the organisation and I absol…

It's just incredible that billion dollar companies are copying the dark patterns from last decade's shadiest developers.

Re: Slack has raised our charges by $195k per year

#589

Classic Salesforce. The exact same thing happened with our org and Heroku. Zero empathy, just pony up or we trash your company.

Slack just did the same to us for our company Slack. We have to have the HIPAA compliant Enterprise version, price going up 40% next year. Looks like we'll migrate, especially because compliance has a bunch of annoying caveats.

Re: Slack has raised our charges by $195k per year

#590
post #262

Zulip is much better alternative due it it's threaded nature and it have nice slack import tool. Please give a try.

I set up Mattermost as a quick-and-dirty alternative, Zulip seemed a bit too hard to setup under pressure. I'm willing to give it a try again though.

It's well documented and very easy to follow, just need to run a few Ansible scripts
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