Earlier quoted context omitted.
They have gone from being a niche research company to being (probably) the fastest growing start-up in history. I suspect they do care about communicating with customers, but it's total chaos and carnage internally.
Considering the field and progress that is being made I find this idea terrifying. All the big problems like "How will we actually control what we're building?" being answered "that's too hard; let's punt and solve that after we figure out how to consume voice data". One way or another this is likely the last technological advance that humans will make.
This question is poorly formed because it’s not clear who the “we” is. If it’s you and me, that train left the station a while ago. If it’s any humans, well Sam Altman is probably a human and all of these are impressive products, but still just tools.