Earlier quoted context omitted.
Those of us who've bought large "turn-key" solutions from Dell etc. have often discovered that it's actually just a cobbled-together bunch of things which may or may not work well together on a good day, depending on what you're trying to do. Just because it's all got the word "Dell" written on it, doesn't mean that the components were all engineered by people who were working together to build a single working syste…
Same is true of Oxide, it'll be up to actual experience to see how well it works. Oxide seems to have written their own distributed block storage system ( https://github.com/oxidecomputer/crucible ), have their own firmware, kernel and hypervisor forks, etc -- when any of that breaks, good luck!
> when any of that breaks, good luck!
The premise is that you don't need luck, you can call Oxide. As you said, they wrote all of it, so they own all the interaction so they can diagnose all of it.
When I call Dell with a problem between my OS filesystem and the bus and the hardware RAID, there's at least three vendors involved there so Dell doesn't actually employ anyone that knows all of it so they can't fix it.
Sure, Oxide now needs to deliver on that support promise but at least they are uniquely positioned to be able to do it.