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How Intuitive Are Macs Really?

jeremyaboyd.com

571–580 of 638 posts

Re: How Intuitive Are Macs Really?

#571
post #194

The dmg install process has always been a mess. But note that Little Sister was pretty instinctively going to the App Store. If Chrome was in there she would've probably gotten it with no problems.

I also think the reducing friction for the installation of downloaded DMGs from somewhere on the internet is not being done on purpose. There's so many points that MacOS makes you have to think 'do I really have to install this and do I trust this?' instead of just double click and tapping 'next' and 'ok' until it's installed. I think Google also not really participating in adopting the preferred installation flow on…

It's been like this since long before the App Store existed. Google's got a pretty good attempt at "here is how to install this thing" on their download page (https://www.google.com/chrome/thank-you.html?statcb=0&instal...) though evidently it could use some improvement given that Little Sister still couldn't parse those images properly.

I do wonder how "intuitive" the process for installing something a Windows user downloaded outside of their app store is now. I've been a Mac girl ever since I gave up on the Amiga so I really have no idea how easy it is for someone to fuck up if you're at the same level of general computer knowledge + OS-specific knowledge as Little Sister is for Macs.

Re: How Intuitive Are Macs Really?

#572

Earlier quoted context omitted.

The Finder is atrocious. It's the worst default macOS app and probably the worst program period I've ever used. It's been so dumbed down that it's basically unusable for anyone slightly experienced. - There's no way to create an empty file - There's no easy way to cut a file/folder (Cmd-x doesn't work) - There's no (?) way to keep everything consistently sorted and aligned - ~~Tags are useless and just take up space…

>> There's no easy way to cut a file/folder (Cmd-x doesn't work Cmd-opt-V will move the previously copied folder/file. I find this behavior superior to having to decide whether to cut/copy a file to select it. Instead, you choose the operation when it is time to actually move or copy. You can also copy a file to multiple locations in combination with a move. Cmd-up moves to the parent folder. You have lots of sort an…

So many people don't know about this. macOS' cut/paste behaviour is far superior for the reasons you state.

Re: How Intuitive Are Macs Really?

#573
post #89

If a certain way of doing things which I am very much used to does not apply to a different environment, it does not mean the subject is not intuitive whether it's macOS, Windows, etc. To me, intuitiveness means how easy it is to operate the system correctly without prior training. Honestly, for a non-tech savvy, macOS and Windows both have many quirks and don't let me start with Linux distros (Fedora is my daily dri…

What keeps me on macOS is keyboard shortcuts. Typing on windows or linux is so much more annoying.

Same here. This is one of the biggest selling points for macOS as a power user. I've used Windows and linux for years, and continue to do so on a daily basis. But on macOS, one can absolutely fly due to the consistent keyboard shortcuts.

- Standard keyboard shortcuts across all apps: done

- Standard Unix/bash shortcuts for moving the cursor/manipulating text: done

But, to the OP's point, unless you invest the time to learn how they work in macOS, they'll largely remain hidden and unknown.

When helping friends and colleagues transition to macOS, explaining how keyboard shortcuts work (and how powerful they are!) is the first thing I do--followed by the window/app paradigm, and then Finder.

As far as discoverability, you can use Command+Shift+/ pretty much anywhere. That keyboard shortcut displays the Help menu for the current application, with the search box already focused.

So, for example, in the Mail app, if you wanted to forward an email:

  Command+Shift+/. Start typing "forward"
Then hover your mouse over the "Forward" result. You'll immediately see the location in the menu bar, along with the corresponding keyboard shortcut: ⇧⌘F (Shift+Command+F), in this case.

And, of course, Command+; will open the Preferences for any application.

Apple actually has fairly great documentation on standard keyboard shortcuts [0].

[0] https://support.apple.com/en-us/HT201236

Re: How Intuitive Are Macs Really?

#574

Earlier quoted context omitted.

The Finder is atrocious. It's the worst default macOS app and probably the worst program period I've ever used. It's been so dumbed down that it's basically unusable for anyone slightly experienced. - There's no way to create an empty file - There's no easy way to cut a file/folder (Cmd-x doesn't work) - There's no (?) way to keep everything consistently sorted and aligned - ~~Tags are useless and just take up space…

> There's no way to create an empty file This is one of the features I never miss and don't use on any other DE (like KDE). I just open the app, create the file and save. Maybe it's just habit, but I personally doesn't find it as a needed feature. > There's no easy way to cut a file/folder (Cmd-x doesn't work) Just drag it where you want while pressing CMD? I know it's not cut but it prevents a lot of errors I think.…

> Just drag it where you want while pressing CMD? I know it's not cut but it prevents a lot of errors I think.

Try making this trick work when your destination is three levels deep into a different hierarchy. Oh yes, you should have thought about it beforehand and opened two windows and pre-arranged them in a way so you can drag from one to another, because it's so intuitive! And yes, the metaphor of "take from one place, drop into other", which worked with documents, is completely broken, but somehow we pretend it still exists. And the worst thing - there's no reason for it to be this broken. It just is.

> It's called "Clean Up By". Available in right click menu and in the top menu probably.

I just checked, it's always greyed out on my finder. Who knows why, it's probably intuitive.

> Or just press back. It's parent folder 99% of the time.

Except no, it's the folder which you saw before that, which doesn't have to be parent at all.

Re: How Intuitive Are Macs Really?

#575

Earlier quoted context omitted.

Linux rarely crashes. What it does do is handle low memory situations really badly. Simultaneously browsers have got way more memory hungry. I have left firefox overnight and had a tab decide it would like to eat all my memory. Linux does have an oom killer to deal with out of memory situations but it will kick in halfway to the heat death of the universe and you will reboot first. Oom looks just like a crash the UI…

I think a much more common problem than OOM is X itself. It ties programs tightly together, making it trivial for one badly behaving process to take down all processes with a GUI.

It seems intuitively true that you would always have SOMETHING acting as a go between video driver and all clients and if this crashed your graphical interface goes down unless you have something that acts as an interface that can in turn restart the component. A buggy client already shouldn't actually take down your X server but a bug in X obviously can.

It sounds odd to me to describe applications relying on a toolkit like QT/GTK which can run in dozens of different environments which in turn run on both X11 and Wayland which in turn can talk to a variety of different GPU drivers as tightly coupled.

Re: How Intuitive Are Macs Really?

#576

Earlier quoted context omitted.

> There's no way to create an empty file This is one of the features I never miss and don't use on any other DE (like KDE). I just open the app, create the file and save. Maybe it's just habit, but I personally doesn't find it as a needed feature. > There's no easy way to cut a file/folder (Cmd-x doesn't work) Just drag it where you want while pressing CMD? I know it's not cut but it prevents a lot of errors I think.…

> No "parent folder"... or CMD+UP

>> No "parent folder"...

> or CMD+UP

There's also a control that lets you jump to any ancestor directories, but it's not enabled by default.

Re: How Intuitive Are Macs Really?

#577
post #14

I bought a Mac in 2014 after a lifetime of using Windows. I never understood why people called it easier to use than Windows. Maybe this sentiment is a holdover from an earlier era when people would mindlessly run executables and zip files attached in emails and AIM messages. From a UI perspective, it's 90% identical to windows. From a UX perspective though, something fundamental like Finder is still not up to the jo…

> I bought a Mac in 2014 after a lifetime of using Windows. I never understood why people called it easier to use than Windows. Maybe this sentiment is a holdover from an earlier era when people would mindlessly run executables and zip files attached in emails and AIM messages.

IMHO, it's mainly holdover from when Windows was DOS. For a very long time using a Mac was kind of like a religion (they even had explicit evangelists), and many people who used Macs were irrationally attached to the platform. One of the main tenets of the faith was that Macs were much easier to use than PCs (because GUI and no autoexec.bat and IRQ assignment, etc). I think that meme has gotten stuck in popular consciousness, even though Windows has had literally 30+ years to catch up. Also, especially since the OS X era, I think the usability of Macs has stagnated or even regressed in many ways.

Re: How Intuitive Are Macs Really?

#578
post #467

Earlier quoted context omitted.

Honest question: Should whether an application is running or not be a concern to you? Why would you ever want to actually quit an application? Granted, I understand that in reality the app might be misbehaving, hogging resources and whatnot and that the underlying OS isn't perfect and we should absolutely have control over how our hardware is utilized, but from a UX PoV I think the notion of a running process isn't o…

I want it out of the task switcher.

Quitting it won't do that, MacOS keeps the icon on the last 3 programs run in the dock (task switcher).

Re: How Intuitive Are Macs Really?

#579

Earlier quoted context omitted.

The single menu bar design breaks down very quickly once you start using a large display. Evolve to multiple large displays and it is an absolute mess. The only option you have is to enable the toolbar on every screen, which starts to be laughable. I have used Windows setups with as many as 50 screens (command and control center). Having each application exist within its own window with all relevant menus in that win…

I'm not sure I fully understand the workflow here. I use three large 4k monitors with macOS, and it's straightforward for the most part. Then again, I basically never use the menu bar, since keyboard shortcuts are so consistent across apps. I just keep the dock on the primary display. The only occasional pain point I encounter is when apps like Zoom automatically switch to "full screen mode". There's also the option…

All of our Macs have a utility installed to remap the keyboard to make it match a PC to the extent possible. When you use multiple platforms with some frequency it is a real pain to have to deal with MacOS idiosyncrasies.

What's interesting is that Apple explicitly chose to ignore what I will go-ahead and call the de-facto standard established across pretty much every desktop GUI by a range of vendors. I have worked on Solaris, Irix, IBM OS2, Amiga OS (owned an original machine signed by the development team), Linux, Windows and MacOS. The odd duck is anything Apple made.

No reason for it whatsoever. Proof? Billions of non-engineers around the world do not seem to have any issues whatsoever operating a Windows machine, which inherits from all of the standards I mentioned above.

The gist of the thread was to somehow characterize Macs as easier and intuitive to use. That simply isn't and has not been the case for a very long time. Expert users, engineers, coders cannot be the test subjects for this evaluation. You just said that a tool you use is easy to remember because the shortcuts mimic VIM bindings. That is beyond foreign to average or below-average users like my mother, father, uncle, the local doctor, teacher, restaurant employee, etc.

No issues with the average user running MacOS on a single small screen. The abstraction works well there. The problems start once you expand beyond that.

I was recently involved in a display characterization project where we had somewhere around eight 4K+ displays attached to a PC. We also evaluated Apple's Pro Display XDR connected as the second display on an Apple laptop (I forget which one).

Using the PC (running Windows) to address every display, run calibration tools on each one and run custom characterization code was an absolute breeze. Doing the same with the Apple XDR was an ordeal. And, to make things worse, using the touchpad to navigate across the entire canvas was just horrific.

I do like Macs. I just don't think they live up to the hype. Easy and cool to use for unsophisticated users on a single screen up to a point. The problem with not making users learn anything is that they will always remain naive users.

Imagine if everyone was forced to use a GUI text editor with simple controls and you did not have the option to use VIM. That's the difference. One assumes the user is an idiot. The other considers the idea that users can actually do more than point and click with a single button on a single menu bar.

Not trying to be nasty at all. I just think Apple takes things to an undesirable extreme at times. They carry this through to the iPhone, where you now have such overloading on controls that nobody knows what they do. I lost track, I think we got up to triple-clicking the home button? And no camera shutter button (no, the volume button isn't a good solution, as the many pictures of my left foot can attest).

Anyhow, good technology. I just don't agree with the choices they seem to make again and again.

Re: How Intuitive Are Macs Really?

#580
post #14

I bought a Mac in 2014 after a lifetime of using Windows. I never understood why people called it easier to use than Windows. Maybe this sentiment is a holdover from an earlier era when people would mindlessly run executables and zip files attached in emails and AIM messages. From a UI perspective, it's 90% identical to windows. From a UX perspective though, something fundamental like Finder is still not up to the jo…

Ça 2008, one of my first times using MacOS, I had to move thousands of photos using a friends macbook. After hours of moving files from SD cards to a en external harddisk I learned that Mac standard behavior is not 'merge folders with the same name into one another' as on any other OS, but rather to replace folders with the same name completely.

Whoever sets the standard behavior of such an important operation as destructive seriously knows nothing about UI.

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