Earlier quoted context omitted.
The problems are nowhere near actionable. A lot more information is needed. E.g. literally the first bullet: "It doesn't follow our translation guidelines". OK -- where are those guidelines? Is there a way to get it to follow them, like another commenter says works? Does the person need help following the process for that? Or is there a bug? Etc. These are the things a call can clarify. It's the necessary first step,…
> where are those guidelines? It's entirely possible that such information is well-known to everyone involved in the translation community. I would consider it outright insulting if someone who ostensibly "wants to help" doesn't know basic information like that - if the people making decisions about SumoBot are NOT aware of basic information like "where to find the local translation guidelines" then they are presumab…
> I would consider it outright insulting if someone who ostensibly "wants to help" doesn't know basic information like that
Well, the person who wants to help is a customer service manager in Indonesia. They presumably are not the leader of the machine translation product. They are trying to get more information so they can, you know, escalate to the right people.
So how is that "outright insulting"?