Sometimes you have to hack their support script to get a replacement or a refund. After the first support call if you don't get what you want and it happened again, Call back to open a new support ticket. Pretend to walk through their steps but not do anything, and when they asked what was on the screen I would say it's blank and not turning on.
or - and this is gunna sound crazy - I don't compromise my ethics and lie to a company to get "service". Instead, i'll loudly tell everyone that Samsung is a crappy company that doesn't care about their customers.
I don't feel ethically obliged to go along with shitty customer support.
I never worked for Samsung, but I built TVs for JVC and LG, among many other brands. I don't work in consumer electronics anymore but a decade ago that was my field. TVs are a wildly unprofitable business. It's astoundingly bad. You get 4-6 months to make any profit on a new model before it gets discounted so heavily by retailers that you're taking a bath on each one sold. So every dollar in the BOM (bill of material…
The problem is getting that jank even when you buy the expensive models, though.
But then they're running on the same common platform as the models half the price. But more than 95% of the cost of the TV is in the panel itself, a fancy model is usually just a bigger model and maybe some different, higher end panel. But the CPU inside is nothing special because then they can keep costs down to compete the with the cheap 60in TV you saw while shopping for groceries.
I never worked for Samsung, but I built TVs for JVC and LG, among many other brands. I don't work in consumer electronics anymore but a decade ago that was my field. TVs are a wildly unprofitable business. It's astoundingly bad. You get 4-6 months to make any profit on a new model before it gets discounted so heavily by retailers that you're taking a bath on each one sold. So every dollar in the BOM (bill of material…
>I can confidently say that I never saw anyone doing what could be described as 'planned obsolescence'. The single biggest driver for a TV or other similar device being shit is cost, because >95% of customers want a cheap deal. You are literally the first person I have ever seen say this online, besides myself. I have worked in hardware for years and can vouch that there is no such thing as planned obsolescence, but…
I was in a meeting with a senior guy from one of the top Asian brands and I said "We're getting out of TVs, we've lost $x millions and that's enough."
It's the WPA3 encryption. It needs to be set to WPA2 only for it to not shit itself.
Wow, thank you, that is amazing news. Can I ask how you found this fix? I turned up nothing after scouring reddit on this one for a long time. EDIT: just checked, my router doesn't even support WPA3... I think it's typically the 5GHz network that upsets it, but I suppose I'll just continue resetting it for now.
I never update any device firmware these days unless there is a specific problem I'm trying to solve. Even if the update is not outright buggy, chances are it comes with unwanted "improvements" like ads or similar "features".
Do you guys miss owning things and they were just...yours? Like, you paid money for them and then you had them and you had full control over them and someone half a world away wasn't able to reach into your house and break them or make them do evil things?
Not really. My iPhone, and especially my AirPods, have gotten massive feature upgrades since I bought them, and I didn't have to pay a thing. And I assume my WiFi router updates have helped prevent people doing evil things with my devices. Samsung's update here is obviously a massive fail, but it's one consumer device out of tens of thousands. I think it's clear the benefits outweigh the harms on the whole. Definitel…
Maybe the issue to me is that I don't get to pick. My headphones have only gotten the ability to show ads on my phone because some of the functionality is only available via an app which pops up alerts to buy more headphones. My router updates have probably improved security but they definitely keep resetting my DNS which gives people the ability to track my browsing and I don't think that's an accident. I don't get to decide that I only want the security update, or the functionality update, it comes bundled with the privacy invasion and the constant shrieking of advertisements like baby birds. These "free" updates are not without cost. Nothing is actually free, not even on the internet. I'd love to go to a model where I get to pick among features to add to my devices, but if my decision is between everything or nothing I pick nothing.
After seeing how much safer new cars are in crash tests, old cars don't look so good anymore.
I wish more people were aware of this. I'm often reminded of a conversation I overheard at my high school retail job: $OLDGUY_CUSTOMER (to my coworker): "Wow, I just saw a big crash on [nearby arterial road]! The entire front of the car was smashed in!" $COWORKER: "Oh no! Was the driver alright?" $OLDGUY: "Yeah, he seemed fine. There wasn't an ambulance or anything." [beat] "Man, they don't make them like they used t…
>When I was young, cars didn't crumple like that. We did.
That old truck is probably polluting 10-30× more than a modern one. While corporations have their flaws, they have spent time and money making engines more efficient and reducing harmful emissions.
I don't believe this. In France, we have mandatory car checkup every few years where they test the pollution from the back of the car. My old car, made in early 90 barely emitted more pollutant than regulation allow. Ended up buying a Volkswagen Passat, very impressive it emitted a lot less. Then dieselgate happened... Now it's barely under what the regulation allow. Keep your old polluting car, in the grand scheme o…
your theory assumes that everyone is lying about their emissions and then later assumes that your old car is not, in fact, lying about emissions. also that you can just keep an old car running indefinitely on a limited budget.
That old truck is probably polluting 10-30× more than a modern one. While corporations have their flaws, they have spent time and money making engines more efficient and reducing harmful emissions.
That old truck will pollute less in its lifetime than the amount of energy it takes to produce a modern automobile, let alone the cumulative energy spent to sustain a consumer base ready to sign a new lease every 36 months for the latest and greatest in aggregated conflict minerals + spyware on wheels, it just does it all over the poors someplace else instead of where you live.
are you counting the energy that went into producing that old truck in this statement?
It's the WPA3 encryption. It needs to be set to WPA2 only for it to not shit itself.
Wow, thank you, that is amazing news. Can I ask how you found this fix? I turned up nothing after scouring reddit on this one for a long time. EDIT: just checked, my router doesn't even support WPA3... I think it's typically the 5GHz network that upsets it, but I suppose I'll just continue resetting it for now.
It's on 5ghz on my end, and switching the UniFi lite AC to WPA2 from WPA2/3 fixed it.
The thing is that the 2.4ghz wifi from the S90C (they both need to be on the same network for some goddamn reason to work in SmartThings) interferes with my DualSense gamepad.