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Waymo rides cost more than Uber or Lyft and people are paying anyway

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Re: Waymo rides cost more than Uber or Lyft and people are paying anyway

#551

Post by jonny_eh »

rfurmani wrote: post #477
harmmonica wrote: post #137

As a Waymo-booster on HN for a while now, here's my latest anecdote. I tried to figure out how to take Waymo to LAX even though it's not actually in their territory yet just because I value the experience so much. I was borderline going to take it within walking distance (about half a mile), but got lazy at the last minute. I took Lyft instead, and, as if the universe cursed my laziness, I booked a "comfort" car for…

I've had a couple bad experiences with Lyft recently, including one time the driver must have clicked that they picked me up while a block away, because I could see the lyft driving to the destination without me. I tried to get a refund since I was obviously waiting my start location the whole time, but the system claimed the drive went from start to finish (even though I wasn't in the car), so no refund.

Uber lets you enable a PIN for each ride. The driver can't say they picked you up until they punch in the random 4 digit PIN the app gave you for the ride.

Re: Waymo rides cost more than Uber or Lyft and people are paying anyway

#552

Post by socalgal2 »

seb1204 wrote: post #526
criddell wrote: post #400

Earlier quoted context omitted.

What do you propose? Should Uber/Lyft train their drivers better to pick up on social cues to know when to engage and when to shut up and drive? Should they do more to make sure their drivers have good hygiene and manners?

After every ride the rider can vote on the driver. At least on Uber the driver gets 'punished' is his rating falls below 4. The driver will loose his rank benefits. As a rider you got to use the start. If it's ok, then 5. If there is something wrong, less than 5. Simple as that. As most people are voting 5 they seem to be over all ok with the overall service.

To be honest I'm afraid to rate low. I suspect I'll get flagged as a bad rater and banned from Uber/Lyft. So, if the ride is bad I just don't rate and don't tip. Even not tipping is scary to me given it's all tracked and they know me as a customer.

Another issue which I wish they'd add and related to rating, every person has a different preference. My preference is a safe driver who obeys traffic laws. Others people preferences are a driver who gets there as fast as possible, even if that means speeding, cutting people off, running red lights, etc... I've recorded drivers regualarly going 15-20 miles over the speed limit.

I wish I could put that preference in to the app and it would tell the driver, "this person will give you a higher rating if you drive safely and don't break any traffic laws". I'm not sure they could put the other "this passenger prefers quick service" without implying things.

Scaryiest Uber/Lyft I've had the driver was checking their stock portfolio on their smartphone while driving.

Re: Waymo rides cost more than Uber or Lyft and people are paying anyway

#553

Post by cwalv »

gavinray wrote: post #226
tempestn wrote: post #154

This makes a lot of sense to me. When you ride in an Uber or a taxi, you're a guest in the driver's space. In a Waymo, it's your own space. You can play music, talk on the phone, etc. without worrying about disturbing the driver. You're not likely to have strong odors, or driver's phone conversations. And the experience will be roughly consistent each time. In an Uber, you have no idea what the car or the driving sta…

Exactly, I will pay a premium for not having to deal with a human being in the car with me. It's a dice roll: you could get a very extroverted driver who won't leave you alone, or someone who smells bad, or someone rude, or a distracted driver... Just let me sit in peace, alone with a robot.

How do you feel about public transportation?

Re: Waymo rides cost more than Uber or Lyft and people are paying anyway

#554

Post by socalgal2 »

mbesto wrote: post #323
onlyrealcuzzo wrote: post #234

Earlier quoted context omitted.

Why is anyone surprised that a smaller segment of the market will pay more for a safer ride in a luxury vehicle compared to a base model Lyft (which can be a barely drivable car with rank cloth interior where you can't even fit two people in the back seat)? Next up, some one will post, "First class tickets cost more than coach." Waymo will eventually have Waymo Comfort and Waymo Black.

> Why is anyone surprised that a smaller segment of the market will pay more for a safer ride in a luxury vehicle compared to a base model Lyft It's a criticism, because this same segment also realizes that a Waymo ride is WAY cheaper to operate than a human driven one.

Is it? It might be some day but they certainly have to factor in all the R&D they're spending.

Re: Waymo rides cost more than Uber or Lyft and people are paying anyway

#555

Post by hattmall »

theamk wrote: post #437
ghaff wrote: post #383

Earlier quoted context omitted.

But a lot of people basically wanted VC-subsidized cheaper cabs. Even if the easier and more reliable ordering was a bonus.

I don't think "cheap" was the main factor, at least for me and my friends. Predictable pricing, predictable arrival, automated booking, and an ability to complain to someone was significantly more important. (From what I've read, this happened naturally in other countries, but in US, the taxi monopoly was so bad, we needed something crazy like Uber)

Cheap and easy were the big factors, in roughly equal proportions, with a nod towards cheap. I did a lot of things I didn't need to do and just wouldn't have done at all if I would have had to pay taxi prices for several years while Ubers were cheap. Taxi's were also only easily available in very limited circumstances.

Taxi's here worked one of two ways. You either negotiated a price before leaving, or they ran a meter and went some crazy route then when you got to the destination clicked a bunch of buttons and the total went up by $15-$20.

When negotiating a price, it was usually $10 per person, for about a 3-4 mile ride, and they wouldn't take you right away if less than 4 people. They would encourage you to load like 8 or 10 people in (All Taxi's were vans) and would try to pick up other people along the way. Tipping was all but mandatory. So add another $2-3 per person.

Uber/Lyft on the other hand was $5-6 or $2-3 for the shared one. An SUV was like $12-$20 that could seat 7, and the whole booking on the phone and tracking was excellent. Uber was so cheap that I would frequently book them because it was easier than going down into the parking garage since I could just meet the Uber on the street.

A cheap ride in 5-10 minutes was available pretty much 24 hours a day. Now surge pricing was a whole different beast, but I never got caught in that.

Not only that, the first 2 years it was completely free. Because I got a $25 credit for signing up and then $25 for ever referral. I had a prepaid phone from some spring MVNO that let you change your number by just texting a shortcode. I would just make a new account every night before I went out and have $50 in free rides.

Now Lfyt and Uber are expensive, there's practically none available unless it's the middle of the day. Taxi's are down to pretty much $5 per person to go most places, but they are just completely destroyed unsafe cars. The last one I took was a longer ride $10 or $20 and it had no seat belts and the driver was so large I have no idea how he got in and out of the car.

Re: Waymo rides cost more than Uber or Lyft and people are paying anyway

#556

Post by socalgal2 »

Simon_O_Rourke wrote: post #176
tempestn wrote: post #154

This makes a lot of sense to me. When you ride in an Uber or a taxi, you're a guest in the driver's space. In a Waymo, it's your own space. You can play music, talk on the phone, etc. without worrying about disturbing the driver. You're not likely to have strong odors, or driver's phone conversations. And the experience will be roughly consistent each time. In an Uber, you have no idea what the car or the driving sta…

Maybe it's my rampant misanthrope leanings, but even in more trivial things like choosing automated kiosks other staffed in CVS, I'm just more comfortable not having to make small talk with a person, worry if they're having a good day or not etc. I'd happily pay 20 percent more to Waymo for that personless experience too.

If the automated systems work I'd use them. Instead, USA systems are designed around trying to prevent theft and they error in the store's favor. I've had those automated systems scream that I haven't put my purchase in the bag. The purchase being single envelope of yeast, too light to measure. So it screams and scream "PLEASE PLACE THE PRODUCT IN THE BAG", "PLEASE PLACE THE PRODUCT IN THE BAG", "PLEASE PLACE THE PRODUCT IN THE BAG", "PLEASE PLACE THE PRODUCT IN THE BAG" until some employee comes over and presses reset on the machines. Meanwhile the entire store is glaring at you.

So yea, I've stop using automated machines in the USA.

Re: Waymo rides cost more than Uber or Lyft and people are paying anyway

#557

Post by School-Cotton »

ChrisMarshallNY wrote: post #440
harmmonica wrote: post #137

As a Waymo-booster on HN for a while now, here's my latest anecdote. I tried to figure out how to take Waymo to LAX even though it's not actually in their territory yet just because I value the experience so much. I was borderline going to take it within walking distance (about half a mile), but got lazy at the last minute. I took Lyft instead, and, as if the universe cursed my laziness, I booked a "comfort" car for…

Another recent anecdote. A friend was recently in Milwaukee (first time ever. He was there for a conference). He, his wife, and another friend, wanted to go out to eat. They were given a wrong address. Could have been the source, or it could have been they screwed up writing it down. It was definitely a wrong address, though, that they gave to Uber. The driver picked them up, and took them to the address, which was d…

Huh? Your friend paid uber to take them to an address, and they did.

Re: Waymo rides cost more than Uber or Lyft and people are paying anyway

#558

Post by socalgal2 »

camel_gopher wrote: post #268
habosa wrote: post #202

I mix and match but I’ll take a Waymo if it’s 1. Literally zero variance. Every car is the same. Every driver is the same style. If it says it’ll be there in 7 minutes it will be 7, not 5 and not 10. 2. A jaguar SUV is a premium vehicle. It’s comparable to an Uber black not a regular Uber. 3. It’s so child friendly. My son can make all the noise he wants and I can take time loading him in without a driver being impat…

I’m seeing more of them with trash. Last one I took had a rolled up bundle of used bandages.

did you report it? Ideally the person that left the bandages in the car would get flagged. They get flagged a few more times for littering in the car they get banned.

Yes, you don't know if it was the previous person, previous previous, etc but if they are a repeat litterer it won't take long to figure out who it is and warn them they'll lose their privilege to use the service if they continue to abuse it.

Re: Waymo rides cost more than Uber or Lyft and people are paying anyway

#559

Post by School-Cotton »

ChrisMarshallNY wrote: post #485
raptorfactor wrote: post #444

Earlier quoted context omitted.

If your friend thinks it's okay to threaten to assault a driver, especially for an issue that wasn't the driver's fault, then it sounds like "da hood" is where he belongs...

Not sure if he did. He probably didn’t have to. He’s a big guy, but also one of the most decent people I know (but let’s not assume anything). He never said he did. It was my assumption (ASS out of U and ME). It’s also possible he bribed the driver enough. He could certainly afford it. I didn’t actually ask him. I do know that he (and the two women with him) were pretty terrified of being left in the middle of that a…

So basically, you’re admitting key elements of your original story were made up?

> A Waymo could do the same, I guess, but they could also sit in it until the company contacted them, or the cops showed up.

How’s this different from an uber? If this guy is as big and strong as you say, the uber driver has no more ability to force him out than a Waymo does.

Re: Waymo rides cost more than Uber or Lyft and people are paying anyway

#560

Post by Tabular-Iceberg »

jart wrote: post #291
Simon_O_Rourke wrote: post #176

Earlier quoted context omitted.

Maybe it's my rampant misanthrope leanings, but even in more trivial things like choosing automated kiosks other staffed in CVS, I'm just more comfortable not having to make small talk with a person, worry if they're having a good day or not etc. I'd happily pay 20 percent more to Waymo for that personless experience too.

[flagged]

Flagged and dead? Are we to take that as Y-Combinator officially endorsing violent rioting and property destruction?
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