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Apple's Software Quality Crisis

eliseomartelli.it

551–560 of 1001 posts

Re: Apple's Software Quality Crisis

#551

Earlier quoted context omitted.

I know the feeling. I'm forced to use a Mac laptop for work, and it's really made me appreciate Linux.

I have a windows for work, Mac as a laptop and Linux on my workstation desktop. Windows is by far the worst, I don’t think Linux is vastly superior to Mac, they both have some things they do better than the other. My main issue is arm vs x86.

Arm is worse or better, in your eyes? I've only used it on servers and aside from build annoyances and slower than x86, it is indistinguishable.

Re: Apple's Software Quality Crisis

#552

While I worked at Apple in 2021-22 their issues seemed about the same as nearly every other company producing consumer apps and devices; bloated slow garbage with very mediocre quality. Their engineering culture is terrible, especially as it relates to transfer of the “Apple ethos” to the next generation of devs. Apple is going to be indistinguishable from the rest of the pack within the next decade. But most of all…

> It was designed by people who don’t even know what it is for. This rings especially true with Windows. There was a not-so-serious rumor that the whole MS design department uses Macs. This may or may not be true, but recent UX changes make it clear that the designers don’t really use Windows beyond a superficial level. Many common interactions have become increasingly tedious and visually sluggish, both due to exces…

> It was designed by people who don’t even know what it is for.

> This rings especially true with Windows.

Just take a look at the Windows 11 "Control Panel" or whatever is called and how that looks like just another UI on top of the main system, that does not make sense

Re: Apple's Software Quality Crisis

#553

As someone forced to use a Windows laptop for work with the new job, I've stopped complaining about my Mac. It's so much worse on the other side of the fence... Working on Windows makes me appreciate the Mac ecosystem so, so, so very much.

I helped my little brother put together a gaming PC a few years ago. Before that, I hadn’t even touched a windows computer in a very long time.

I was blown away by how difficult and opaque everything was. I’m sure a lot of it was just unfamiliarity, but a lot of it definitely was not. I actually could not believe how hard of a time I had

Re: Apple's Software Quality Crisis

#554
Apple creates excellent hardware but mediocre apps. Look at Reminders app for instance. Try to create a task. And then drag it to another list. Absolutely not a smooth experience. Feels like it‘s not a finished product. Now compare that to another app: Things3, where the drag and drop of list items is rasor sharp: You have the feeling you have full control over the item.

That’s just one experience. Another: Look at Photos app. Apple recently changed it. Total chaos. No lists anymore but tiles. I have to scroll up and down to find out where my lists of photos are. Germans call it „verschlimmbessern“, making it worse by trying to improve.

Or look at Finder app. And compare it to any competing product.

No app created by Apple really convinces me. None of them. Every product by an indy dev is magnitudes better.

Re: Apple's Software Quality Crisis

#555

Earlier quoted context omitted.

I know the feeling. I'm forced to use a Mac laptop for work, and it's really made me appreciate Linux.

Linux is better than Windows on most counts for sure, but I’m not sure I’ll ever be able to use it full-time without making significant concessions on preferences about how desktop environment stuff works. If you’re someone who grew up on Macs there’s almost nothing in the Linux desktop space that tries to replicate that set of patterns… it’s all Win9X-type taskbar setups, mobile-type setups (GNOME, Pantheon), old ni…

The funniest thing for me is that on a Mac you can use EMacs-style motion commands (^A, ^E, ^K, etc) just about anywhere you enter text. No suck luck on Linux which requires using Windows's braindead Home/End buttons outside of the terminal.

Re: Apple's Software Quality Crisis

#556
My issue, macOS:

Use Notes and enable pop-up from the corner of the screen.

I've been unable to select the Note that pops up from the corner, without creating a New note. Then only that new one pops up.

Re: Apple's Software Quality Crisis

#557

Earlier quoted context omitted.

A few years ago, I filed a Feedback Assistant bug report regarding an issue I was experiencing in Final Cut. In response, I was contacted by Final Cut developers who worked with me to replicate the issue and then shipped a fix. Just one anecdote, but some reports definitely get looked at.

The Pro Apps team is more focused on customer happiness since it’s more niche and high-value-users.

Ya they are competing hard. They are core Apple Value.

Re: Apple's Software Quality Crisis

#558

It's not just Apple guys, it's everywhere. Software quality has seriously declined across the board, from Spotify to Slack to core operating systems like Windows and macOS. I think a major factor is corporate culture, which largely ignores software quality. Another issue is that many engineers lack a solid understanding of CS fundamentals like performance, security, and reliability (perhaps this is why many are not a…

There are plenty of us that would love to just sit and fix things all day, but then you get a poor performance review for not shipping new features and find yourself out of a job :)

Yep, fixing bugs/performance is just not valued by big companies

No one gets promoted doing it

Re: Apple's Software Quality Crisis

#559

Here's my personal canary in the coal mine that something must be fundamentally broken in Apple's software development process: - on a recent macOS version, right click on the desktop, select 'change wallpaper' => the new settings panel opens - click on 'Custom Color' - now hold and drag around the 'color cursor' in the color selection circle for a few seconds - stop dragging and notice how the color cursor continues…

> A QA specialist would stumble over this in 5 minutes of trying to break the app. Yes, but code reviewers signed off on it, our unit tests have 100% code coverage and they all passed. It must be okay.

Fewer QA means more $100,000 bonuses to overworked Apple devs (2nd hand experience).

Re: Apple's Software Quality Crisis

#560
Shortcuts.

Have you tried using Shortcuts on ANY Apple device? It's a fucking mess.

It is impossible to write Shortcuts with code. Consequently, this means that you're stuck with the no-code workflow builder.

Unfortunately, the no-code builder is a hog! Moving actions around within the panel will cause Shortcuts to lock up. Sometimes, Shortcuts will just refuse to reorder actions when you move them. Exiting and re-opening is the only fix.

Then there's running Shortcuts. Shortcuts appear like they can run anywhere on first glance. Try running a Shortcut to append text to a note on Apple Watch. You can't. But Shortcuts will gladly spin lock for two minutes doing whatever the fuck before yielding a "Remote Message Execution timeoit" that is Apple speak for "watchOS doesn't support appending to notes," or "you're saving a file into an iCloud directory that doesn't exist, and I'm not going to create it for you because no" or "your phone's off and I could connect to iCloud, but I'd rather not and piss you off instead."

But say you go through ALL of that and build your perfect complex shortcut that makes your life much easier. You'll find out later that year when the new iOS drops that a few of the actions in your Shortcut were silently changed and now the entire thing doesn't work!

You'll spend hours fixing it, wishing you were on Android the entire time but remembering that your Apple Watch actually is useful sometimes and everything on that side is SO MUCH WORSE because Apple has insane economies of scale and patents the shit out of everything.

This is just the tip of my iceberg of grievances with Apple software.

AirPods whose case dies every three days and often fails to switch between devices despite it being a flagship feature. Accidentally changing tracks when you raise-wake your phone. LITERALLY EVERYTHING about the keyboard. I could easily go on.

But, hey, at least Apple Intelligence can summarize my emails so I can think even less.

I miss the Apple that made Apple Mail, Calendars, Reminders and Notes. Those apps were made _before laptops were mainstream_ but are STILL the best at what they do while being mostly private and on-device.

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