Earlier quoted context omitted.
I had a similar process the first time I rented a Tesla from Hertz (about a year ago). Counter-person was surly, gave me the key for the wrong vehicle (!) and gave me incorrect instructions on how to use the key. Hertz did send out an email in advance on how to use a Model 3/Y, including key entry (incorrect, unfortunately), door operation and charging. Recently I rented one again, and the process was much improved,…
This honestly sounds like a failure from Tesla just making stuff work in non-standard ways. Where I am in Europe there are a few car sharing apps that have electric cars, and all that I've rented (VW, Peugeot, Nissan, Hyundai) just work the same as ICE cars. You press the button on the key fob and it unlocks, you press Start and the car starts. Charging was not terribly complicated either. Scan the RFID tag on the ke…
On the other hand, the fob-less key is a massive advantage. Connect your phone, and it is your key. You don't even have to take it out of your pocket. You've also got a backup, physical key card that fits in your wallet. I hate bulky key fobs, so this is a huge win for me.
As for charging, nothing beats Tesla. Plug in to a SuperCharger and 1) charging starts immediately, no scanning, no app, no nothing, 2) the SuperCharger network is extensive and reliable--on my last road trip, I stopped in a small town that had a SuperCharger with eight working stalls and a Level 3 charger that had one non-working stall; bummer if you're not driving a Tesla; 3) the navigation is SC aware and will route you to the nearest SC, pre-condition the battery for faster charging when you get close and even let you know how many stalls are free as you're approaching.