Earlier quoted context omitted.
The tipping system causes harm.
Provide evidence based examples please.
https://www.eater.com/a/case-against-tipping here's some
Is tipping getting out of control? Many consumers say yes
551–560 of 1001 posts
Re: Is tipping getting out of control? Many consumers say yes
#552Earlier quoted context omitted.
I am really of two minds about this. On one hand, yes, the suggestion that I leave a tip and the amount suggested has ballooned to a ridiculous level in some businesses. On the other hand, I recognize that there are plenty of businesses that still don't offer a way to tip at all (Starbucks until very recently), and more importantly, that none of these employees make anywhere near a living wage. Having worked service…
> none of these employees make anywhere near a living wage > the misery of minimum wage coffee shop employees. i don't know, TONS of people make way less than baristas and other counter-service workers. Lots of the customers of those baristas make similar wages as they do. Why does the barista deserve that money more? The maids at a hotel make less than a Starbucks barista, and there's no way they get significant tip…
I am sure every single person would rather be paid a consistent wage.
isn't the whole problem with tipping is that every role with tipping will lower the base pay in consideration of that? I would find it very hard to believe anyone receiving tips prefering that to just a stable matching income (except for some exceptional cases...)
And yeah, it turns out that people want to be paid more than minimum wage to be on their feet and dealing with customer orders all day long. I don't see why service people shouldn't be paid more than minimum wage!
Re: Is tipping getting out of control? Many consumers say yes
#553Earlier quoted context omitted.
> none of these employees make anywhere near a living wage > the misery of minimum wage coffee shop employees. i don't know, TONS of people make way less than baristas and other counter-service workers. Lots of the customers of those baristas make similar wages as they do. Why does the barista deserve that money more? The maids at a hotel make less than a Starbucks barista, and there's no way they get significant tip…
I am sure every single person would rather be paid a consistent wage. isn't the whole problem with tipping is that every role with tipping will lower the base pay in consideration of that? I would find it very hard to believe anyone receiving tips prefering that to just a stable matching income (except for some exceptional cases...) And yeah, it turns out that people want to be paid more than minimum wage to be on th…
> isn’t the whole problem with tipping is that every role with tipping will lower the base pay in consideration of that?
That’s a problem.
Another problem is that it is demonstrated to be a loophole through which unequal compensation on bases that would otherwise be unlawful for an employer are achieved.
Re: Is tipping getting out of control? Many consumers say yes
#554Earlier quoted context omitted.
Somewhat of a meta-comment but I’m shocked at how many people are complaining about you not taking cash. Has anyone ever walked out of your coffee shop because they only had cash on them? I can’t remember the last time I paid or even saw someone pay cash for anything.
Cities are making it illegal, as they should. It's not always meant in bad faith, but it's also a form of gentrification that hurts the poor and unbanked by removing yet another service from them. https://www.nssh.com/2020/04/philadelphias-ban-on-cashless-s... I personally never use anything but cards since I have many of the high reward credit cards. But I've also had family members with tax liens or other problems…
This. I am a legal immigrant and have the papers and job to open an account. Some of my relatives aren't so fortunate so I have opened accounts in my name which they use as theirs. It get convoluted and I would rather I didn't have to do this but you are right it is a form of gentrification.
Re: Is tipping getting out of control? Many consumers say yes
#555Earlier quoted context omitted.
Just wanted to say, please include some technical information if possible. I've spent time with and looked into developing for Clover and set up other POS systems. I've also tutored people pursuing their CS degree while bartending that want to make their own system. I'm very interested in this space since it seems impenetrable. Small businesses can't take too many risks and trying to sell a tailor-made POS seems impo…
We've had a few customers that have shown real interest in the POS system because they are small business owners too, and split their time between the register and everything else they have to do behind the counter. I've started coding it only 5 days before opening, and it's paired with a kitchen app that shows & prints the orders, recipes, etc. They're both very raw and I'm working on v2 right now. Definitely a spac…
Really cool! Would love to hear more because I'm working on a few concepts in this space.
I'm trying to find the core value proposition and looking for people to collaborate with.
Here are two proof of concepts I'm building:
https://botto-app.vercel.app/merchant/sattvic_vegan
https://q-link.xyz/q/cld1u6ihc0001mq08j15yhog9
If this sounds interesting, please email me at my username @ gmail.com!
Re: Is tipping getting out of control? Many consumers say yes
#556I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…
> and give customers an option to donate to a charity if they still wish to part with additional money. Please no. That's how it usually starts. It was with small change but now McDonalds harasses you every time you make an order to round up for some charity I never heard about. I'd donate to charities on my own. Needless to say I avoid these places like the plague.
Nag-screens are awful but they do also need to explain their tipping because it creates customer confusion. They could simply put up a sign up that says "We pay our employees a living wage. We don't accept tips, but you can donate to our staff's preferred charity XYZ at URL."
Re: Is tipping getting out of control? Many consumers say yes
#557Earlier quoted context omitted.
Cities are making it illegal, as they should. It's not always meant in bad faith, but it's also a form of gentrification that hurts the poor and unbanked by removing yet another service from them. https://www.nssh.com/2020/04/philadelphias-ban-on-cashless-s... I personally never use anything but cards since I have many of the high reward credit cards. But I've also had family members with tax liens or other problems…
I saw one of those “mind blown!” sorts of posts on Facebook the other day that I haven’t been able to really reconcile in my head because it both makes sense and doesn’t make sense. The gist was that if everybody is paying with credit cards, $50 will eventually whittle down to $0 because AmEx, et. Al. got $50 worth of fees after so many transactions (accountant pays grocer who pays dentist who pays hygienist who pays…
Because of privacy.
Re: Is tipping getting out of control? Many consumers say yes
#558I’ve implemented a personal policy to make it easier for myself and reduce bias: Full waiter experience (seated, handed menu, food brought to table, plate cleared) gets 20%. If the level of service is less than that, the percentage starts to go down proportionally. Counter service is flat-rate $1 per person served. This is the same every time regardless of quality of service (unless something truly malicious happens,…
>Full waiter experience (seated, handed menu, food brought to table, plate cleared) gets 20%. If the level of service is less than that, the percentage starts to go down proportionally.
I have implemented the same policy of 20% BUT with strict process to make sure it isn't 20% of the full bill:
1) I tip 20% on the Sub-Total amount after subtracting all alcohol (see #2). I am not tipping 20% on the sales tax as well. So don't make a common mistake and tip on the total, go with sub-total.
2) Subtract alcohol from sub-total, calculate 20% on that new sub-total and then I add $1-2 MAX per drink or $5 for a bottle.
With the price gouging on alcohol at restaurants/bars (particularly wine - which they literally charge for a glass what a full bottle costs in the store) I refuse to tip 20% of their inflated prices. Sometimes wife and I can have 3-4 drinks total at a long dinner and can be like $50-100 just on alcohol. No WAY I am over-tipping our waiter $20 to walk the drinks over to our table.
This process drives my wife crazy sometimes and she calls me cheap, but just flat out giving 20% on the full total of the bill is over-tipping. Steakhouses drive me nuts too because they can be very expensive and 20% tip on the full total could be $60! That is just dumb for someone performing the same job at Applebees of taking order and bringing food/drinks to table.
Re: Is tipping getting out of control? Many consumers say yes
#559Earlier quoted context omitted.
You should write a longer piece about your coffee shop! and the process behind it. If you do, you should submit it to HN - and if you do that you should email us (hn@ycombinator.com) because we might put it in the second-chance pool ( https://news.ycombinator.com/item?id=26998308 ).
I love how one person opened a coffee shop which basically operates like every single coffee shop in the world apart from the US , and you guys need a detailed write up, charts, flow charts, tips for the secret sauce :)
The path to the contrarian is more interesting, who knew
Re: Is tipping getting out of control? Many consumers say yes
#560I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…
You should collect feedback to determine when you are understaffed or alert you to uncleanliness, not to reward individual baristas.
Give your employees the same stress free and untransactional experience you are trying to provide to the customers.