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Adobe charges subscription cancellation fee

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Re: Adobe charges subscription cancellation fee

#551

Post by MrTortoise »

jle17 wrote: post #388
distances wrote: post #363

Earlier quoted context omitted.

This may work in the US (does it, really?) but mostly not in Europe. If the service provider thinks you are a subscriber and don't pay, you will eventually end up in collections. You can't just "stop paying", that will not terminate your subscription.

It mostly work though, although it might not be legal, most companies will drop your subscription after some time if you stop paying. You might receive some letters from collection agencies, but as long as the sums in question are an order of magnitude lower than what is worth bringing in front of tribunal, they will stop after some time.

this is not true i have a default for £40 for a phone sim that they charged me for for 6 months after i cancelled.

I do not owe them the money yet they sold the debt. Nobody cares ... I now have a default on my credit reference.

The whole industry is crooked

Re: Adobe charges subscription cancellation fee

#553

Post by MrTortoise »

TedDoesntTalk wrote: post #340
alias_neo wrote: post #319

I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…

AOL pioneered this. And became extremely wealthy for it. Unfortunately it works

what are AOL doing these days?

Re: Adobe charges subscription cancellation fee

#554

Post by vineyardmike »

alisonkisk wrote: post #487
yamakadi wrote: post #454

Earlier quoted context omitted.

I had this exact issue. I specially chose the more expensive monthly options and read all the fine print, but apparently the cancellation fee snuck by somehow. My solution was removing my credit card, adding a “you don’t deserve to get paid” prepaid VISA charged with ¥200, and canceling anyway. They tried to charge me on and off for about a month — and a random charge attempt 3 months later. Having to do this is a te…

Did it show up on your credit report?

It shouldn’t if you didn’t consent to taking out debt.

Re: Adobe charges subscription cancellation fee

#555

Post by EricE »

dylan604 wrote: post #539
pc86 wrote: post #526

Earlier quoted context omitted.

Only because I have Outlook open most of the day, and I don't really use my personal calendar for anything.

I don't want my employer to know jack and shit about what I do outside of work hours. Personal info does not belong on corp resources. That includes personal calendar data on corp Outlook/Goog's/etc. That means not using corp network to surf personal social media, shopping on amazon, etc. I would very much encourage you to really look into this unwise practice. It's not a matter of if, but when, this will come to hau…

It always amazes me how much info people are willing to turn over to other entities that have no business with it. My favorite are co-workers who allow mobile device management profiles on their personal phones so they don't have to carry around a separate work phone. No way in hell would I ever agree to that!

Stupidity for convenience :p

Re: Adobe charges subscription cancellation fee

#556

Post by greyhair »

Adobe is run by useless assholes. They get worse every year. Their forced subscription model is gold plated shit.

But here is the problem, much like Microsoft Office, the competitors for Adobe's CC suite really are meager by comparison.

I know a lot of people are going to stomp and yell and say they are not, but everyone knows the reality.

But that doesn't give Adobe the right to be assholes about it.

Re: Adobe charges subscription cancellation fee

#557

Post by angry_octet »

robomartin wrote: post #215

We used to buy multiple licenses of their Creative Suite. We'd renew the licenses every year or, sometimes, if we could not justify it, wait a year or two. I believe the last version we got was CS6. That's when they went to their subscription model. I understand why companies like to do this. I get it. However, if we went along with every single one of these transitions to monthly subscription models we would bleed m…

Can you imagine the trauma of having to pay for MATLAB? Easily $50k/year/engineer for some places, plus many extra runtimes for batch simulation. Once you have a significant chunk of code in MATLAB (especially using their special toolboxes) you are screwed.

Re: Adobe charges subscription cancellation fee

#558

Post by angry_octet »

cbmuser wrote: post #238
angry_octet wrote: post #214

Earlier quoted context omitted.

Depends upon the jurisdiction. Under Australian legislation this is likely to be considered misleading and deceptive conduct toward retail consumers, and Adobe could be subject to significant financial restitution. It's past time that consumers in the US realized their utter lack of power as individuals against corporations, and their collective might. The 'dark patterns' in online commerce, car loans, mobile payment…

> Depends upon the jurisdiction. Under Australian legislation this is likely to be considered misleading and deceptive conduct toward retail consumers, and Adobe could be subject to significant financial restitution. I‘m pretty sure, it isn’t. Go check the TOS of any public transport yearly subscription models and they will certainly have the exact same clause. I had to pay a penalty fee for terminating my yearly pub…

It depends if it is judged to be deceptive conduct, so it is relevant how the information is presented. Burying conditions in the terms of service or contract, but then misleading people with other information on a web page, can mean that the preferential interpretation stands. Standard verbiage in the contract like 'this contract is the only terms of the contract' is just meaningless (except for specific categories like auctions and real estate, where other provisions may still apply, like the cool off period).

One example of the consumer law being applied is in regard to drip pricing, which was commonly used by airlines and hotels:

https://www.accc.gov.au/consumers/online-shopping/drip-prici... https://www.accc.gov.au/media-release/airbnb-and-edreams-giv...

Pricing rules, in this case Partial Pricing, are quite clear:

  If you promote a price that is only part of the total price, the total price must also be displayed at least as prominently as the partial price. This means customers should be able to identify the total price in the advertisement at least as easily as prices for any component parts.
https://www.accc.gov.au/business/pricing-surcharging/display...

Also relevant: subscription traps: https://www.accc.gov.au/media-release/accc-warns-consumers-t...

I am unfamiliar with consumer protection in DE, and publicly owned services like the railways may have special pricing legislation, but new EU harmonized laws are being introduced for digital services: https://www.linklaters.com/en/insights/blogs/productliabilit...

Sadly, the EU system prevents any member state from having stronger protections.

For subscriptions there are already strong rules about clearly indicating the total price, and the amount that is fair for early termination: https://www.osborneclarke.com/insights/distributing-games-in...

Re: Adobe charges subscription cancellation fee

#559

Post by p1necone »

mathnode wrote: post #432
p1necone wrote: post #374

Earlier quoted context omitted.

Krita is basically (one of the) best in class applications for digital sketching/painting specifically. But it's not really a replacement for photo editing or graphic design.

I hear this criticism a lot, but it's simply not true. What doesn't help is what people mean by "photos" or "photo editing". RAW Photo import and editing is currently limited in Krita, and you cannot export RAW formats. But even professionals tend not to use destructive layer based editors like gimp/krita/photoshop/painter/paintshop pro etc and are instead using dedicated software like lightroom, rawtherapee and dark…

I didn't say you couldn't edit photos in Krita, just that it wasn't best in class for that use case. Probably because it isn't really a primary goal of the project.

It's less about what features are technically supported and more about what workfkows the ux is built around, at least for me.

I am just an amateur though, so take my thoughts with a grain of salt.

Re: Adobe charges subscription cancellation fee

#560

Post by robomartin »

angry_octet wrote: post #557
robomartin wrote: post #215

We used to buy multiple licenses of their Creative Suite. We'd renew the licenses every year or, sometimes, if we could not justify it, wait a year or two. I believe the last version we got was CS6. That's when they went to their subscription model. I understand why companies like to do this. I get it. However, if we went along with every single one of these transitions to monthly subscription models we would bleed m…

Can you imagine the trauma of having to pay for MATLAB? Easily $50k/year/engineer for some places, plus many extra runtimes for batch simulation. Once you have a significant chunk of code in MATLAB (especially using their special toolboxes) you are screwed.

I don't mind mind paying for good tools/software when you are making good use of it. I guess my problem is with these subscription models where your software evaporates when you stop paying. That's rough. As a simple example, I couldn't imagine being on that kind of a model with Excel. We have tools built on Excel covering disciplines from electrical, mechanical, software, optical and acoustics engineering dating back decades. Having Excel disappear would cause serious damage to our business. This means I have zero interest in anything related to an Excel subscription model where the software goes away when you stop paying.

Frankly, I feel the same way about stuff like Gmail for business. We have always hosted our own email (which isn't that difficult) and have archives going back a couple of decades. Full access with a number of email clients, including Outlook, which is what I tend to use.

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