Earlier quoted context omitted.
If your customers or colleagues are asking questions answered by your documentation, it's often a good sign your documentation has some challenges: dense; intimidating; inaccessible; or not easy to search for the specific information you want. Take this valuable signal as a gift, letting you know there is an opportunity to improve the documentation. You could become known as a helpful person, rather than a maybe-effi…
So how exactly are you supposed to distinguish needing to improve the documentation from the fact that half the population—through no fault of their own—might be fundemenetally incapable of understanding the documentation? You can only polish something so much. Without a limiting principle this becomes unfalsifiable and an endless time sink.
if management feels this person is unqualified to be in their job, they can take care of the issue
"rtfm" or the AI equivalent is being snarky while dodging the issue that you should just talk about, which is that you think this person is asking you too many questions