Earlier quoted context omitted.
I had a similar process the first time I rented a Tesla from Hertz (about a year ago). Counter-person was surly, gave me the key for the wrong vehicle (!) and gave me incorrect instructions on how to use the key. Hertz did send out an email in advance on how to use a Model 3/Y, including key entry (incorrect, unfortunately), door operation and charging. Recently I rented one again, and the process was much improved,…
I don't know why Hertz is making a big deal out of bringing the cars back charged, other than as an excuse to make some extra cash. The cars probably sit there long enough that they could plug all their Teslas into 120V outlets and charge them fully; their only expense would be a little bit higher electric bill. Now whether they should charge them fully is another story. No higher than 80% is best for long battery li…
Setting max charge to 80% is fine, but I think it would be nice to add a paid option to start at 100%. Most folks won't need it, but for those who are road-tripping (me), it makes a difference. Happy to pay a little extra in that case.