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Adobe charges subscription cancellation fee

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Re: Adobe charges subscription cancellation fee

#541

Post by bigwavedave »

sofixa wrote: post #500
alisonkisk wrote: post #491

Earlier quoted context omitted.

You're saying it's OK to order stuff and not pay for it, as long it costs less than the cost of going to court?

No, it's okay to subscribe to something, stop using it and stop paying it. When your access is cutoff due to non-payment, what's the problem?

> No, it's okay to subscribe to something, stop using it and stop paying it. When your access is cutoff due to non-payment, what's the problem?

Let's look at it from a different perspective. If a coworker and I build a service in my garage from the ground up where I let users pay $100/mo month-to-month, $75/mo for a six month agreement, or $50/mo for a twelve month agreement, you're saying it's fine to agree to the twelve month term, get the 50% discount for a few months, and then cancel your card even though the only reason I offered such a steep discount in the first place is because you promised you'd pay me for twelve months?

Re: Adobe charges subscription cancellation fee

#542

Post by distances »

jle17 wrote: post #388
distances wrote: post #363

Earlier quoted context omitted.

This may work in the US (does it, really?) but mostly not in Europe. If the service provider thinks you are a subscriber and don't pay, you will eventually end up in collections. You can't just "stop paying", that will not terminate your subscription.

It mostly work though, although it might not be legal, most companies will drop your subscription after some time if you stop paying. You might receive some letters from collection agencies, but as long as the sums in question are an order of magnitude lower than what is worth bringing in front of tribunal, they will stop after some time.

I don't know where you live, but I know people who've gotten court summons due to non-payment of subscription services. In this case a travel ticket subscription and not Adobe's cloud stuff, but the escalation method is there and used in any case.

Re: Adobe charges subscription cancellation fee

#543

Post by harimau777 »

mardifoufs wrote: post #121
harimau777 wrote: post #97

Earlier quoted context omitted.

Personally, I think they should simply sell the product rather than rent seeking. Perhaps combined with some sort of rent to own option for people who are unable to make a single upfront purchase.

Rent seeking? Seriously? You realize that rent seeking actually has a definition and it isn't "any business model I don't like" . This is the opposite of rent seeking, you pay for a monthly subscription to a product line that keeps getting updated and supported . That's a directly & mutually beneficial transaction. Take video editing as an example. The tech it involves (such tracking or object detection) usually impr…

It's definitely rent seeking. Seriously.

If the updates and support were valuable to people, then Adobe could simply charge for them directly (e.g. by requiring users to periodically pay a fee to upgrade to the updated version). Instead they only allow people to buy a subscription.

Re: Adobe charges subscription cancellation fee

#544

Post by ChildOfChaos »

tobr wrote: post #524
FireBeyond wrote: post #516

Earlier quoted context omitted.

Honestly, not so much. Perhaps it did before. It isn't great, but I wouldn't go so far as to call it a dark pattern. It does list the "Best Value" plan, but when you go to "Buy", it presents a shopping cart with the following text (no fine print, no other tricks), and even uses the word "commitment": "Commitment: Annual plan, paid monthly: US$52.99/mo." Even at that point, the above is in a drop-down, and you can cha…

How is it not a dark pattern? If they are confident in the value of the subscription, why not print out the whopping minimum total of $635.88 everywhere they mention the price? They do it this way because it is misleading in a way that benefits Adobe.

Just because they benefit from stupid people is not adobe's fault, when it is this clear, people should really be careful about just clicking things and signing up, it's the individuals fault, people or companies are not your friends, this is the case for everything, it's just the way the world works, getting mad at that and then blaming the individual is stupidity and lack of personal responsibility.

They want to charge you as much as possible and get as much money from you as they possibly can, you want the opposite, the end result is something between the two, it's on them to reach there goal, so it's on you to take care of your own money and what you do with it.

Re: Adobe charges subscription cancellation fee

#546

Post by StavrosK »

codetrotter wrote: post #328
kataklasm wrote: post #289

Earlier quoted context omitted.

What? That's exactly how annual contracts have worked for the last decades... If you choose the annual contract, that will run for a full year with you paying monthly installments. If you want to cancel early, you will have to reimburse them. That is exactly the same as phone plans, gym plans (with the exception that gyms often don't allow early cancellation at all), etc. Now if you don't cancel what do you think wil…

I live in Norway. When I sign up for a phone subscription with a 12 months period for example, it will continue to run yes but crucially I can cancel at any point after those 12 months are up without any fees or anything, that’s what I am saying. 12 months binding is fine. Cancellation fee before the 12 months are up is fine. Automatically binding your customers for another 12 months every year is insane and extremel…

Seconded, this is the way everything in Greece works. Automatically entering them into another contract is scummy.

Re: Adobe charges subscription cancellation fee

#547

Post by Mayzie »

dybber wrote: post #343
alias_neo wrote: post #319

I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…

Krita is pretty decent replacement, if you want a paid alternative, then Affinity Designer / Affinity Photo is half price right now, and they don't use a subscription model: https://affinity.serif.com/en-us/

While Krita can be nice, it can also be a bit difficult and bothersome to use.

For example, there is no printing support. Units everywhere (other than document creation) are in pixels and cannot be changed to millimeters, etc. Tools (like drawing a rectangle) operate on the current layer instead of creating a new one like Photoshop, which makes drawing annoying. Guides aren’t that fantastic to use. There’s a lot of areas that require polish in Krita.

Re: Adobe charges subscription cancellation fee

#548

Post by acdha »

I got hit by this when Apple discontinued Aperture. They did a Lightroom promo with Flickr and I figured that it was worth a try. The performance was unusable slow compared to Aperture but I had to threaten to contact my credit card company before the sales gym pretending to be product support would stop telling me to buy a new Mac to run their software and processed the cancellation without a penalty.

Re: Adobe charges subscription cancellation fee

#549

Post by teh_klev »

TomSwirly wrote: post #323
patates wrote: post #270

Earlier quoted context omitted.

It's illegal to put on the price the customer is actually going to pay? My search attempt failed ("illegal to put price with VAT" neither g nor ddg liked it), please tell me more!

In fact, there was a wine store in New York City that tried to post the real prices and had some legal issues, so they would post _both_ the "price before tax" and the actual price (in some format that allowed them to evade the laws, so stupid). I now live in the Netherlands. All prices are what you pay, _and_ the receipt breaks down how much of that goes to taxes, which I think is completely logical.

> I now live in the Netherlands.

In the EU it's illegal to show prices ex VAT (or other components that might make up the final selling price) to non-business/commercial consumers.

https://eur-lex.europa.eu/eli/dir/1998/6/oj

Re: Adobe charges subscription cancellation fee

#550

Post by systemvoltage »

burnished wrote: post #317
systemvoltage wrote: post #294

Earlier quoted context omitted.

If you travel even 10 miles (16 km), sales tax changes. It is at the county level. The manufacturer cannot afford to analyze this level of granular market and the associated sales tax. Ideally, the seller should list the price + tax if it is physically sold in a store. This should be fixed (along with the tips culture in US). Online retailers still have this problem. Sales tax is literally based on the zip code you e…

Its because your argument fundamentally does not hold water. "It would be too hard for manufacturers..." just is not true. You are trying to tell us that the only way to price something is printed on the original box (not even the product! just the box) and that it would be too onerous to expect them to price at each location accordingly. Are you really trying to insist that a sticker is too hard? Too onerous a task?

Perhaps you're mistaking seller vs manufacturer?

If the former, I already said:

> Ideally, the seller should list the price + tax if it is physically sold in a store. This should be fixed (along with the tips culture in US).

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