541–550 of 663 posts
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Wouldn't this be a problem for any takeout order? I know some restaurants don't offer takeout for this reason.
Some food are really good for takeout. The extreme example would be Japanese Bento box. Delicious even after hours.
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> some consumers will still tend to blame Sally's Piping Hot Burgers when their burger arrives soggy and cold A friend who manages an excellent restaurant says that this is indeed a problem. One of their signature dishes is fried chicken, and it is glorious. They optimize everything about the meal with the understanding that it's 15-30 seconds from the kitchen to the table. But those are the wrong choices for 15-30 m…
Why should regulation like this be enacted due to shitty consumer behavior that is evident everywhere, not just online reviews? I really don’t know who this is helping because I’m not going to start using a more inconvenient way of ordering because these restaurants want things their way. It’ll only result in these local businesses losing access to the $750 I pay in delivery each month.
If you're using exclusively delivery platforms and not getting delivery from the restaurants themselves, I can guarantee you that the local businesses likely never had access to the 750$ you pay. Assuming a tip of say 20% to the driver, let me take the sales tax of my local city which is around 8%, a 10% commission from grubhub with a processing 3.05% fee (plus $0.30 per order).
This means on a platform like grubhub, your 750$ you pay in delivery is paying grubhub 97$, 60$ to government, 150$ to delivery people. Restaurants only receive 443$, assuming you never take advantage of deals they offer to stay afloat, and the restaurant only pays grubhub the minimum fees (they are often pressured more or the grubhub algo will deprioritize them).
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The distinctions are only arbitrary in the fantasy world where an iPhone is remotely similar to a burger. Food products, especially restaurant foods, are regulated differently than non-food consumer goods. And have been for over a century. There are licensing requirements, safety requirements, and other rules that apply to restaurants that don't apply to other businesses. And those "arbitrary" laws make all the diffe…
> There are licensing requirements, safety requirements, and other rules that apply to restaurants that don't apply to other businesses. none of which are addressed in any way whatsoever in this new law. nor does this law add any licensing or safety requirements for the delivery person or delivery platform.
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By lying . In-N-Out is infamous for dealing with this. They sued one of the delivery sites for trademark infringement. “But why?” you might ask. Because customers are dumb sometimes and would blame In-N-Out when their food arrived cold of their milkshakes melted.[a] Sure, In-N-Out was getting more money, but it was hurting their brand (which caused money loses). They never approved being on the site, but that didn’t…
Sure, I completely agree. They shouldn't lie. I was arguing that they're not "forcing" themselves in the middle of any transaction. They're a separate route for the transaction.
The difference is setting expectations and how they are managed.
The restaurant is able to set and manage expectations when people deal with them. They are not able to do that with other agents, unless that relationship has been established and mutually agreed to.
If doing that came along with the outside service, such as what one might experience with a general courier or agent, it is not cheap.
And people get what they pay for and associate it with the restuarant, who did not set and manage expectations appropriately.
Total mess.
This is undeniably a good thing if you put yourself in the shoes of the restaurant. Imagine if someone went around impersonating your business online, leveraging the good name you have built for yourself over the decades. They create ads offering your expert development services, ostensibly competing with your existing website, but with intentionally slashed pricing and a ‘creatively’ misrepresented offering (aka gro…
Totally agree. And how about this: If you get food poisoning from a restaurant, you deal directly with them to resolve. If the food has been delivered by a 3rd party, what rights to resolve would you then have? Restaurants can simply state that the food was tainted after it left them, delivery firms can state the food from the restaurant was bad, etc etc.
When I go get the food, I know what happened from pickup to plate. Given how health care works right now, I definitely want to know about all that.
This is going to happen too. Someone will push it, mistake made, lax process, something.
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Totally agree. And how about this: If you get food poisoning from a restaurant, you deal directly with them to resolve. If the food has been delivered by a 3rd party, what rights to resolve would you then have? Restaurants can simply state that the food was tainted after it left them, delivery firms can state the food from the restaurant was bad, etc etc.
I agree with the sentiment. But you basically have no recourse if you get food poisoning from a restaurant. Unless it’s a mass event, there’s no way for you to prove it was the restaurant, and even if you could prove it, your damages aren’t likely to be enough to sue.
These companies copy my menu, images and all. Mark up the prices incredibly. Market my menu to customers with inflated prices as if they are the restaurant prices. Then they also charge a delivery fee on top. Customer drives by the bricks a week later and keeps driving because I have terrible prices. Worst of all I have no idea the transactions are happening, and the companies are directing drivers to not divulge the…
Curious how they are getting your menu? Do you have a website and they scrape it? Or did they physically pay a mechanical Turk or some similar process to type it out, then mark it up 20%+?
Postmates still has me blacklisted from their app after advertising one of my favorite Mexican places to me with this kind of scam, when they didn't have correct prices on their app, they tried to charge me the difference after I placed the order.
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The misrepresentation would seem to be the big thing. Someone, let's call them Joe, publishes a list of restaurants online with links to their menus and offers to deliver for the price of the order with tip plus a $10 delivery fee. And has a clear disclaimer that they're not affiliated with the businesses. That seems pretty unobjectionable. And how would the restaurant even know? [ADDED: Subject of course to any heal…
This is actually the Postmates business model; they hire a delivery person to go to a restaurant, stand in line, and make the order. At no point does the restaurant know of the buyer’s existence. Well, minus the clear disclaimer, and also minus tipping people at the restaurant (tip goes to courier)